Digital Sales and Solutions Admin

Digital Sales and Solutions Champion - HVAC Products | Carrier Enterprise| Orlando Remote

Introduction

Company Description

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.

Company website

www.carrierenterprise.com

Digital Sales and Solutions Champion

Position Overview

The Digital Sales and Solutions Champion is a strategic partner and technical expert in driving digital transformation across our regional sales organization. This role bridges leadership, technology adoption, and customer success by championing digital tools and solutions while providing comprehensive technical support and training to internal teams and customers.

Primary Responsibilities

• Drive adoption of CE's suite of digital tools, products, and services across sales teams, branches, strategic accounts, and contractor partners
• Provide Salesforce training, technical support, manage implementations, and collaborate with the SF Team on platform optimization and rollouts
• Serve as the Digital Sales and Solutions Champion at regional sales meetings and strategic advisor for all digital initiatives across the region
• Deliver expert troubleshooting on all CE's digital tools, products, and solutions for internal and external customers
• Deliver comprehensive training on digital platforms to internal staff, new hires, and customers, including training on new enhancements and best practices
• Execute regional scorecard reporting in BI and Salesforce, track and report adoption metrics and campaign results to leadership
• Manage and execute counter days, customer visits, and gather VOC feedback
• Support sales teams across all channels with digital solutions, lead generation, and coordination of campaigns to drive digital adoption

Required Qualifications & Skills

• Proficiency in Salesforce, MicroStrategy, and all digital tools/platforms with 3+ years of hands-on experience in digital adoption, sales enablement, or technical support roles
• Strong presentation and communication skills for diverse internal and external audiences with ability to translate technical concepts for non-technical users
• Customer-focused mindset with consultative approach to identifying and resolving pain points and driving digital adoption
• Exceptional organizational abilities with proven capability to manage multiple KPIs, execute reporting in BI and Salesforce, and drive digital transformation initiatives
• Willingness to travel regionally for meetings, training events, and customer visits; hybrid work environment with on-call availability for critical technical support

Benefits

Health Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance (Short-term and Long-term)

Employee Assistance Program (EAP)

Tuition Reimbursement & Professional Development

Paid Vacation & Sick time

Company Paid Holiday's

401(k) Plan with Employer Match

Employee Discount Program

Invitation to Apply

Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.

Equal Opportunity Statement

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.

Requirements

Required Qualifications & Skills

• Proficiency in Salesforce, MicroStrategy, and all digital tools/platforms with 3+ years of hands-on experience in digital adoption, sales enablement, or technical support roles
• Strong presentation and communication skills for diverse internal and external audiences with ability to translate technical concepts for non-technical users
• Customer-focused mindset with consultative approach to identifying and resolving pain points and driving digital adoption
• Exceptional organizational abilities with proven capability to manage multiple KPIs, execute reporting in BI and Salesforce, and drive digital transformation initiatives
• Willingness to travel regionally for meetings, training events, and customer visits; hybrid work environment with on-call availability for critical technical support