About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Embark on a journey above the clouds to discover the modern lifestyle of Philadelphia's first Forbes Travel Guide Five-Star Hotel. Feel the tranquility of healing crystals from the moment you arrive at the Five-Star Spa and immerse yourself in rejuvenating treatments as you float above the city in 57th-floor infinity-edge pool. Savour unparalleled fine-dining by Michelin-starred Chef Jean-Georges Vongerichten and inventive flavours by local James Beard Award-winner Chef Greg Vernick. Allow our team to curate your stay with the spirit of Brotherly Love.

About The Role

Four Seasons Hotel Philadelphia is seeking an individual who shares our passion for excellence and is committed to creating memorable experiences for both our employees and our guests. We are looking for someone with a strong work ethic, high integrity, attention to detail, cultural awareness, and a guest-centric mindset.

What You Will Do

Brand Management

Ensure proper application of visual identity throughout the hotel and outlets.
Coordinate and create/design promotional items, newsletters, and seasonal brochures.
Assist in coordinating photo and video shoots.
Support sales, catering, and reservations teams by reviewing sales materials to ensure alignment with brand guidelines and hotel positioning.

Social Media

Assist the Digital Marketing Manager with the management of the hotel, restaurant, and bar social channels with engaging and brand-aligned content.
Oversee community management and monitor conversations related to the hotel, luxury sector, and local market.
Leverage social media to amplify key messages and strengthen organic engagement.
Apply a data-driven social media strategy using monitoring and analytics tools.
Coordinate influencer collaborations and integrate user-generated content.

Website and Digital

Supervise the hotel's online and offline presence across all channels, ensuring consistency and alignment with brand positioning.
Support digital marketing initiatives (SEO, PPC, email, display advertising) with internal teams and agencies.
Collaborate with operations to promote the Four Seasons app, guest data collection, and online reviews.
Manage the local mailing list and maintain a targeted communication calendar.
Monitor online reputation and conduct competitive benchmarking to optimize content and digital performance.

Public Relations and Communications

Support the implementation of an annual public relations and communications plan, including content writing (press releases, bios, story pitches).
Collaborate with departments to develop impactful stories and create experiences aligned with the hotel's positioning.
Manage the image library and ensure consistent visual representation.
Support media relations: target publications, coordinate visits/interviews, and build new media contacts.
Participate in local events and explore brand and tourism partnership collaborations.
Track PR results, prepare reports, monitor competitors, and contribute to the improvement of the marketing dashboard.

What You Bring

Excellent communication and presentation skills, both written and verbal.
Outstanding interpersonal skills and a service mindset tailored to a high-end clientele.
Strong stress management skills with the ability to prioritize in a fast-paced, dynamic environment.
Team player with autonomy, resourcefulness, and a consistently professional attitude.
Highly organized with strong attention to detail and the ability to multitask efficiently.
Creative, proactive, and with a strong sense of aesthetics.
Experience in marketing or digital content creation; photography is an asset.
Solid computer skills: MS Office (Word, Excel, Publisher, PowerPoint), Adobe Creative Suite, Canva.
2 to 3 years of prior experience in a similar role.

What We Offer

COMPLIMENTARY

Room night stays at Four Seasons worldwide
Employee meals prepared by our culinary team
Dry cleaning and alteration of employee uniforms

DISCOUNTED

Medical, Dental, and Vision coverage
Parking and Septa access
City Fitness membership

Additional

PTO and Nine (9) Paid Holidays
401k participation with a company matching program
100% Company-Paid Parental Leave
Growth Opportunities with Four Seasons

Want to know more about working for Four Seasons? Visit us at:

You Tube: http://bit.ly/WeAreFS

Facebook: http://bit.ly/WeAreFS_FB

LinkedIn: http://bit.ly/WeAreFS_LI

Twitter: http://bit.ly/WeAreFS_TW

Instagram: http://bit.ly/WeAreFS_IG

See what our employees are saying at: #FSEmployee

Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

To access the 'EEOC is The Law' Information poster please visit this website: https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

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