Amazon Connect Architect

A company is looking for an Amazon Connect / Service Cloud Voice Architect (Contract Role - Salesforce).

Key Responsibilities

Participate in client meetings including requirement sessions, system demos, user acceptance testing, and end-user training

Evaluate business processes and identify opportunities for enhancement

Translate business requirements into functional specifications and develop user stories and process diagrams

Required Qualifications

5-7+ years of experience in enterprise-grade CCaaS transformations within Salesforce and / or AWS ecosystems

Proven ability to architect hybrid solutions using Service Cloud Voice, Amazon Connect, and related products

Advanced skill in developing AWS Lambda functions and EventBridge relays

Practical exposure to Agile methodology and writing user stories

Highly preferred certifications include Salesforce Administrator and AWS Cloud Practitioner