ECOMMERCE BUSINESS OPERATIONS MANAGER

About the position

These roles will be responsible for driving our businesses ‘off platform’ on

Delivery Platforms – this is primarily Kroger’s business on the Instacart,

DoorDash, and Uber Eats Marketplaces. This is a critical growth area for Kroger

over the next few years.

As part of the eCommerce Strategic Partnerships team, work across several lines

of business to be the merchandising general manager for one of Kroger's digital

modalities (pickup, delivery, DeliveryNow). Interact across the entire eCommerce

portfolio with a focus on continuous optimization of existing business lines,

the largest of which are grocery pickup and delivery. Be the voice of the

customer, understanding their pain points and then work across the organization

to improve them. Shape and direct the priorities and project flow of the entire

eCommerce Merchandising Performance team to meet the changing needs of the

eCommerce business. Demonstrate the company's core values of respect, honesty,

integrity, diversity, inclusion, and safety.

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into

what today is the nation’s largest grocer with nearly 2,800 stores in 35 states

operating under 28 different names. As America’s grocer, we take pride in

bringing diverse teams with a passion for food and people together with one

common purpose: To Feed the Human Spirit. With a history of innovation, we work

tirelessly to create amazing experiences for our customers, communities AND each

other, with food at the heart of it all.

Here, people matter. That’s why we strive to provide the ingredients you need to

create your own recipe for success at work and in life. We help feed your future

by providing the value and care you need to grow. If you’re caring,

purpose-driven and hungry to learn, your potential is unlimited.

Whether you’re seeking a part-time position or a new career path, we’ve got a

fresh opportunity for you. Apply today to become part of our Kroger family!

Responsibilities

• Driving our businesses ‘off platform’ on Delivery Platforms
• Work across several lines of business to be the merchandising general manager for one of Kroger's digital modalities (pickup, delivery, DeliveryNow)
• Interact across the entire eCommerce portfolio with a focus on continuous optimization of existing business lines, the largest of which are grocery pickup and delivery
• Be the voice of the customer, understanding their pain points and then work across the organization to improve them
• Shape and direct the priorities and project flow of the entire eCommerce Merchandising Performance team to meet the changing needs of the eCommerce business
• Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety

Benefits

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to \$21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.