E-Commerce Specialist

Department: Admin

Location: Nashville, TN

Description

Skin Pharm was built on the belief that when we take care, we feel confident. From our treatments and clinical product line to each team member we hire, every aspect of our brand empowers others to feel good in their skin. We’re looking for a part-time E-Commerce Specialist to join our team in Nashville, TN!

About The Job

We're hiring a part-time E-Commerce Specialist to support the day-to-day operations behind our online customer experience. This role sits at the intersection of customer service, logistics, and e-commerce admin, and it's the right fit for someone who is organized, responsive, and takes pride in making sure nothing falls through the cracks.

You'll be the first point of contact for our online customers and the person keeping our back-end operations running smoothly.

Key Responsibilities

Customer Experience

• Manage and respond to all inbound customer inquiries via Gorgias, including email and live chat
• Triage tickets by urgency and type, ensuring timely, on-brand responses
• Handle order issues, shipping questions, product inquiries, and general support with care and consistency
• Escalate complex issues appropriately and document patterns that surface recurring problems

Returns Processing

• Process return and exchange requests end-to-end
• Coordinate with our fulfillment partner as needed to resolve issues
• Track return trends and flag anything worth escalating to the broader team

HQ Admin and Ordering

• Place and manage supply and inventory orders for HQ operational needs
• Keep internal tracking updated and communicate proactively when items are low or delayed

General E-Commerce Support

• Assist with miscellaneous administrative tasks that support the e-commerce team
• Help maintain accurate product listings, order records, or other backend tasks as needed

Qualifications

ABOUT YOU

• 2+ years of experience in customer service, e-commerce operations, or a similar role
• Familiarity with Gorgias or similar helpdesk platforms (Zendesk, Freshdesk, etc.)
• Strong written communication skills and a natural ability to represent a brand well in writing
• Highly organized with the ability to manage a ticket queue without letting things pile up
• Self-directed and comfortable working independently in a part-time, remote-friendly capacity
• Experience in beauty, skincare, or wellness is a plus but not required

Logistics

This is a part-time role based in Nashville, TN, averaging 15-20 hours per week. Flexible scheduling within core business hours.

TO APPLY

Submit your resume and cover letter outlining your experience and qualifications. We're excited to see what you bring to the table!

Skin Pharm is committed to diversity and to a policy of equal employment opportunity and non-discrimination. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected by applicable law.