Digital Marketing Client Success Manager

Are you a proactive and strategic thinker with a passion for digital marketing? We are looking for a dedicated Digital Marketing Client Success Manager to manage a valuable portfolio of clients. In this vital role, you will build strong relationships with clients, ensure seamless communication across our teams, and uncover strategic opportunities that enhance campaign ROI.

While our specialized teams handle campaign execution, your analytical skills will shine as you evaluate account performance and brainstorm innovative strategies that help our clients dominate the market. This role is perfect for a results-oriented professional eager to deliver outstanding client outcomes.

Responsibilities

• Develop and implement dynamic digital marketing strategies across various digital channels.
• Serve as the primary contact for client communications, ensuring clarity and responsiveness.
• Engage regularly with clients, providing proactive updates and support.
• Analyze campaign data and share valuable insights on performance with clients.
• Propose new services and recommendations that align with clients' best interests.
• Continuously monitor and optimize campaign performance for maximum effectiveness.
• Collaborate with internal teams to ensure alignment with client goals.
• Prepare monthly reports that summarize campaign performance and outline next steps for clients.
• Stay updated on market trends and competitor activities to reinforce our expertise and influence on client campaigns.
• Effectively balance priorities and manage multiple projects within your client portfolio.

Qualifications

• 2-3 years of experience in Account Management within a digital marketing agency.
• Proven track record of successful omnichannel campaign management.
• Experience with campaign diagnostic tools such as Ahrefs, SEMrush, GSC, GA4.
• Knowledgeable in key marketing channels: SEO, PPC, Local Service Ads, Paid Social, Organic Social, Design & Development.
• Exceptional written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Able to manage multiple clients and campaigns simultaneously.

Compensation and Benefits

• Starting salary of $70k.
• Uncapped commissions to reward your success.
• Enjoy the flexibility of working remotely.
• Unlimited paid time off to support your work-life balance.
• 3% match on SIMPLE IRA, securing your future.
• 100% employer-funded health insurance, ensuring your well-being.