Ecommerce Assistant

Who Are We?

Kiokii Inc is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories, and lifestyle. With our rapid growth, we have 25 stores across North America to-date and more to come!

We are looking for an Ecommerce Assistant to join our Ecommerce team!

About the Role

We are looking for an Ecommerce Assistant to help ensure a smooth and positive online shopping experience for our customers. You will assist with customer service, website merchandising, and general ecommerce administration, gaining hands-on exposure to how online retail operations function behind the scenes. This is a great opportunity for someone early in their career who wants to learn the fundamentals of ecommerce while working in a fast-paced retail environment.

Customer Experience & Order Support

• Respond to customer inquiries via email and other support channels in a professional and timely manner.
• Assist customers with order inquiries, product questions, shipping updates, returns, and exchanges.
• Escalate complex cases or sensitive issues to senior team members when necessary.
• Help maintain a high standard of customer experience for our online shoppers.

Website Merchandising

• Assist with product uploads and updates, including product descriptions, pricing, images, and availability.
• Support merchandising updates for new launches, promotions, and campaigns.
• Help maintain accurate and up-to-date product information and website content across the ecommerce website.

Ecommerce Operations & Administration

• Assist with general administrative tasks that support ecommerce operations.
• Maintain organized records related to orders, product information, and customer inquiries.
• Support data entry, reporting, and basic analysis related to ecommerce performance.

What You’ll Need

• 1–2 years of experience in ecommerce, retail, customer service, or administrative support.
• Experience working with ecommerce platforms such as Shopify or similar systems, and comfortable working with spreadsheets and digital systems.
• Strong attention to detail and excellent organizational skills.
• Excellent written communication and customer service skills.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong critical thinking skills and a proactive approach to problem solving.
• Self-motivated with a growth mindset and a commitment to continuous learning.
• Previous experience in retail, fashion, beauty, or consumer products is considered an asset.

Vacancy type: New

Kiokii Inc. is an equal opportunity employer. If you require accommodation during the interview process, please contact Human Resources.

The Company utilizes AI-assisted technology in the initial screening of resumes to enhance efficiency and consistency in the recruitment process. This technology does not make hiring decisions independently. All applications are subject to human review prior to any employment decision.