E-Commerce Account Manager

A bit about us…

GhostBed is part of Nature’s Sleep and was formed by industry experts who have consistently played a major role in redefining the entire mattress industry.

GhostBed mattresses are proudly made in the USA and we have tens of thousands of 5-star reviews as well as recognition from many outlets including Forbes and Consumer Reports.

Since GhostBed was launched, we continue to grow rapidly and are looking for the right candidate to be a part of our GhostBed Family.

Reports to: Growth Marketing Director

GhostBed is seeking an experienced and results-driven E-Commerce Account Manager to lead the strategy and management of our Amazon and other e-commerce accounts, driving growth and expanding the reach of our premium mattresses and other innovative sleep products in the online marketplace.

Job Type: Full-time

Salary: $70-80K

Benefits

• 401(k)
• Paid time off
• Robust benefit package

DAYS IN OFFICE:-In Office (5) Days .

Key Responsibilities

• Coordinate and collaborate with Sales, Operations, IT and Marketing Teams to understand strategic priorities and implement key initiatives, product launches and onboarding new ecommerce accounts
• Supervise and work with e-commerce employee(s) to maintain strong account health and compliance across e-commerce accounts (Amazon, Home Depot, Lowe’s, Walmart, Wayfair, etc), including optimization of product listings, pricing, returns, feedback and reviews, marketing and promotions
• Monitor FBA Replenishment and Reconciliation on Amazon and assign tasks as needed to e-commerce employee(s) to ensure product availability
• Forecast and manage Inventory across e-commerce accounts and work with Sales and Operations to ensure stock availability.
• Maintain accurate Ship points and customer shipping/handling requirements across accounts and work with EDI team as needed to ensure shipping runs smoothly
• Monitor KPIs and performance metrics to identify areas of improvement and report to key stakeholders
• Develop and implement strategies to improve operational efficiency and scalability
• Stay up-to-date with ecommerce trends, tools, and best practices to continuously improve project execution

Qualifications

• Bachelor’s degree in Marketing or related field, or equivalent experience.
• 2-5 years of experience in e-commerce account management
• Proven experience in managing and launching successful e-commerce platforms, especially Amazon
• Exceptional project management skills, capable of collaborating with cross-functional teams and ensuring timely project completion
• Strong analytical skills with the ability to interpret data, draw conclusions, and make actionable recommendations
• Excellent communication skills with the ability to present findings and recommendations to leadership
• Knowledgeable about e-commerce best practices, trends, and regulatory compliance
• Highly proficient in Microsoft Office suite (Excel, PowerPoint, Word, Teams).

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule

• Monday to Friday

Application Question(s)

• Linkedin Profile

Education

• Bachelor's (Preferred)

Experience

• Microsoft Excel: 2 years (Required)

Language

• English (Required)

Location

• Plantation, FL 33317 (Preferred)

Shift availability

• Day Shift (Required)

Ability to Commute

• Plantation, FL 33317 (Required)

Ability to Relocate

• Plantation, FL 33317: Relocate before starting work (Required)

Work Location: In person