eCommerce Support Specialist

A company is looking for an eCommerce Support Specialist (East Coast).

Key Responsibilities

Interact with customers via phone, webform, or chat to provide accurate information empathetically

Anticipate customer needs and suggest tailored resolutions to their inquiries

Utilize Customer Care technology platforms to assist customers and enhance their experience

Required Qualifications

Direct experience in a service-related role

Bachelor's Degree in relevant fields or equivalent experience

Ability to work during core business hours (8am to 5pm EST) with flexibility for varied shifts

High-speed internet connection and a quiet workspace

Proficiency with technology and software platforms; Salesforce experience is a plus