UX Researcher, AWS Applied AI Solutions

About the position

We are seeking a UX Researcher to help shape the future of AI-native business

applications at AWS. In this role, you will conduct user research that helps

teams better understand customer needs, evaluate product ideas, and improve the

customer experience. Your work will help reduce ambiguity, de-risk product

decisions, and increase confidence that teams are building the right solutions

for the right customers.

You will partner closely with designers, product managers, engineers, and other

researchers to generate insights that inform feature and product decisions. You

will use a range of tactical and foundational research methods to identify

customer pain points, uncover unmet needs, and help teams improve adoption,

usability, and trust in AI-powered experiences.

This is a strong opportunity for a researcher who is excited to grow in a

fast-moving environment, build expertise in AI-powered products, and contribute

to products that can have broad customer impact.

About you

You are curious about people and how technology fits into their lives and work.

You enjoy learning about customer behaviors, needs, and pain points, and you are

motivated by turning that understanding into actionable insights for product

teams. You know how to ask thoughtful questions, listen closely, and synthesize

what you learn into clear findings.

You have experience with core UX research methods and are building confidence in

choosing the right method for the right question. You are comfortable working

with guidance from more senior researchers and cross-functional partners, while

also taking ownership of your own work and delivering high-quality results. You

are excited to grow your research craft and help teams make smarter product

decisions through customer evidence.

About the team

AWS Applied AI Solutions is an organization with ambitions to be a leading

provider of business applications, leveraging Amazon's unique experience and

expertise, used by millions of companies worldwide to manage day-to-day

operations. Our mission is to accelerate our customers' businesses by delivering

intuitive and differentiated technology solutions that solve enduring business

challenges. We blend vision with curiosity and Amazon's real-world experience to

build opinionated, turnkey solutions. Where customers prefer to buy over build,

we become their trusted partner with solutions that are no-brainers to buy and

easy to use.

The AWS Applied AI Solutions team is at the forefront of AI innovation,

designing and building the next generation of intelligent business applications.

We work closely with global Product, Engineering, Science, Marketing, and

Business Development teams to deliver compelling AI-powered experiences that

transform how businesses operate. Our research team plays a critical role in

ensuring these AI solutions are not just technically advanced, but truly meet

customer needs and drive meaningful business outcomes.

Responsibilities

• Execute end-to-end research across the product development lifecycle, including study design, recruitment, moderation, analysis, synthesis, and communication of findings
• Conduct a range of tactical and foundational studies, including usability tests, interviews, surveys, and diary studies, to help teams understand customer needs and improve the user experience
• Partner with designers, product managers, engineers, and senior researchers to evaluate concepts, prototypes, and live product experiences
• Help teams reduce ambiguity and de-risk decisions by bringing customer evidence into product and design discussions
• Identify usability issues, unmet customer needs, and opportunities to improve adoption, trust, and overall experience quality
• Build domain knowledge through hands-on use of prototypes, competitive or complementary products, and ongoing learning about customer workflows and industry trends
• Communicate research findings clearly and translate them into practical recommendations that support product and design decisions
• Explore the thoughtful use of AI tools in the research and product development process where appropriate

Requirements

• Bachelor's degree in Human Factors, HCDE, Cognitive Psychology or equivalent
• Experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
• Have a portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas)
• 2+ years of applied research experience

Nice-to-haves

• Master's degree in Computer Science, Human-Centered Interaction, Design, Statistics, Psychology or related fields
• Experience with AI/ML technologies
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
• Experience with the full range of research methods: qualitative and quantitative, attitudinal and behavioral, with deep expertise in one or more areas

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave