Sr. Operations Manager

About the position

The Sr. Operations Manager oversees all budgetary, people development, and

operational objectives at the site. This role involves managing and leading a

team of Operations and Area Managers, coaching and mentoring them to ensure

performance objectives are met. The Sr. Operations Manager is also responsible

for building and maintaining positive employee relations and developing

leadership strength within the Fulfillment Center (FC). This position requires a

strategic leader who can balance operational excellence with team development

while driving results across all areas of the facility.

Responsibilities

• Leads the development and implementation of quality improvement and process

optimization initiatives, including Lean methodologies, to enhance operational

efficiency within their functional area and enable the FC to consistently

achieve and surpass business objectives.

• Responsible for overall performance of either Inbound or Outbound operation,

including safety, quality and customer experience

• Sets and clarifies requirements and expectations for Operations and Area

Managers. Measures performance, provides feedback, and holds Operations Managers

accountable for their performance and the performance of their departments.

• Leverages Operations and Area Managers by sourcing and nurturing ideas, and

rolling them into the creation of improvement plans for the functional area.

• Takes proactive steps to ensure that best practices are shared across all

departments, shifts and among the network.

• Works closely with support staff (HR, Finance, Facilities, Safety, IT and

other Sr. Operations Managers) to build and secure support and resources for

projects and initiatives in their area, as well as providing needed support and

resources for other staff initiatives.

• Drives creation of quality initiatives, process change initiatives and other

Lean initiatives to enable their functional area and ultimately the FC to meet

and exceed business plan.

• Responsible for the overall safety, quality and performance and customer

experience of either Inbound or Outbound operations.

• Will set and clarify requirements and expectations for Operations and Area

Managers. Measures performance, provides feedback, and holds Ops Managers

accountable for their performance and the performance of their departments.

• Leverages the Operations and Area Managers by sourcing and nurturing ideas,

and rolling them into the creation of improvement plans for the functional area.

• Takes proactive steps to ensure that best practices are shared across all

departments, shifts and among the network.

• Works closely with support staff (HR, Finance, Facilities, Safety, IT and

other Sr. Operations Managers) to build and secure support and resources for

projects and initiatives in their area, as well as providing needed support and

resources for other staff initiatives.

Requirements

• Bachelor's degree or equivalent, or 2+ years of equivalent experience
• Work flexible hours as business demands, including overnight, weekends and

holidays

• 7+ years direct management experience, including a salaried workforce, in a

manufacturing, production or distribution environment

• Prior experience with performance metrics, process improvement and Lean

techniques

Nice-to-haves

• Ability to handle changing priorities and use good judgment in stressful situations
• Interest in long-term career development through assignments in multiple FCs

across the nation

• Experience with a contingent workforce during peak seasons
• Bachelor's degree in Engineering, Operations or related field. MBA preferred

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave