Sr. Program Manager, ReLo Ops Integration (RLOI)

About the position

At Amazon Worldwide Returns & ReCommerce, (WWR&R), we aspire to zero: zero cost

of returns, zero waste, and zero defects.

We are an agile, innovative organization dedicated to “making zero happen” to

benefit our customers, company, and environment. We are constantly innovating to

create long-term value at Amazon by investing in the future and focusing on the

planet, not just on the bottom line. WWR&R includes business, product, program,

data, and software engineering teams, who together manage the lifecycle of

returned and damaged products.

In this role, you will work closely with product managers, program managers,

software developers, and operations stakeholders to improve the Customer Returns

and ReCommerce tools. You will establish programs for our operations evaluation

product suite to ensure the best associate and customer experience.

The Program Managers of the OI team own scoping, designing, and implementing:

1) Operational capabilities to support new business needs

2) Operational processes to reduce cost through performance efficiencies

3) Standard Operating Procedures to ensure compliance, quality, and scalability

4) Field tools and dashboards to assist with execution of brilliant basic

pillars

5) Shared projects with other WWR&R teams – NCRC, ReCommerce, ROE Programs and

Tech – as cross functional stakeholders

The ReLo Ops Integration (RLOI) team innovates across all aspects of ReLo UTR

operations (Crets, Amazon Resale, Specialty, External Repairs & BOD) to drive

performance efficiencies while maintaining or raising the quality bar. Scalable

long-term processes drive the team’s vision yet do not hamper a culture of

implementing scrappy, quick wins for pilots and continuous improvement.

Responsibilities

• Operational capabilities to support new business needs
• Operational processes to reduce cost through performance efficiencies
• Standard Operating Procedures to ensure compliance, quality, and scalability
• Field tools and dashboards to assist with execution of brilliant basic pillars
• Shared projects with other WWR&R teams – NCRC, ReCommerce, ROE Programs and Tech – as cross functional stakeholders
• Create dashboards and track success metrics

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Nice-to-haves

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave