Job Description

The E-Commerce Coordinator plays a key role in supporting the growth and daily operations of Givenchy Beauty's Direct-to-Consumer business ((url removed)). This position reports to the E-Commerce manager and within this role, candidate will collaborate closely with cross-functional partners in media, CRM, creative, and operations to deliver an exceptional client experience, drive conversion, and ensure flawless execution across all digital touchpoints.

This role is ideal for a digitally driven, detail-oriented individual with a passion for beauty, luxury, and eCommerce innovation.

Responsibilities

In this capacity, your duties will be as follows:

Site Operations & Merchandising

Maintain the DTC product catalog and content (homepages, product pages, banners, offers) in alignment with launch calendars and brand guidelines.
Partner with the creative, marketing, and HQ teams to ensure all assets are optimized for eCommerce (imagery, copy, SEO).
Support new product launches, sampling initiatives, and promotional mechanics (GWP, bundles, exclusive offers).
Monitor product availability and site accuracy; coordinate with supply and operations to address stock issues and updates.

Performance Tracking & Analytics

Compile and analyze weekly and monthly performance reports covering sales, orders, traffic, and conversion KPIs.
Track performance of key levers such as AOV, traffic source, and media-driven sales to identify optimization opportunities.

Maintain trackers for campaign results, promotions, and content performance.
Create and maintain Ecommerce Roadmap project tracker that includes timelines, owners, and status updates to monitor progress and ensure accountability across cross-functional Ecom teams, including HQ, Operations, and QA

Campaign & Content Execution

Coordinate site readiness for new launches and brand campaigns, ensuring timely and accurate execution across homepages, landing pages, and PDPs.
Partner with the CRM and Media teams to align site messaging with paid, owned, and earned media initiatives.
Support personalization and A/B testing in partnership with HQ, Media, and CRM teams.

Performance Media & Affiliate Support

Support the execution of performance media and affiliate programs by coordinating assets, tracking links, and campaign updates with the media agency.
Consolidate weekly performance recaps and assist in monitoring KPIs (ROAS, conversion, CAC) across paid social, search, display, and affiliate channels.
Collaborate with ecommerce and media leads to ensure landing pages and site experiences are optimized for campaign traffic.
Support affiliate onboarding and product updates to ensure accurate brand representation and seamless user journeys.

Customer Experience & Process Support

Partner with Customer Service team to identify site issues or client pain points and propose improvements.
QA all site and campaign updates pre- and post-launch to ensure flawless client experiences.
Maintain accuracy of launch calendars, content trackers, and performance dashboards.

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E-Commerce Coordinator