ROLE: Executive Assistant and Client Experience Coordinator at Drawbridge Innovations LLC

Position type: Independent contractor
Work environment: Remote (West Coast preferred, but not mandatory) with the potential for occasional travel for on-site work
Working time: General availability during US time-zone business hours
Hourly rate: A range of $50 to $70/hour (non-benefited position), depending on experience
Hours per week: 20 to 30

APPLY HERE: https://www.surveymonkey.com/r/DBIJobs

POSITION PURPOSE

At Drawbridge Innovations, we use the power of visualization to help leaders and teams around the world bring bold ideas to life, spark collaboration, and drive meaningful change. As the Executive Assistant and Client Experience Coordinator, you will directly report to our CEO who is based in Portland, Oregon, and serve as a vital link between our team, clients, and creative collaborators.

Your core mission? Triple the CEO’s productivity—by freeing up her time and mental bandwidth so she can focus on strategy, business development, and amplifying our impact. You’ll also be the first point of contact for our clients, ensuring they receive a best-in-class introduction to the Drawbridge experience.

You’ll coordinate and support a diverse network of contractors, ensuring the right people are engaged on the right projects at the right time. Internally, you'll work on process improvement and help keep things running behind the scenes. Externally, you’ll help us deliver an exceptional customer experience.

WHAT YOU BRING TO DRAWBRIDGE

Executive-Level Support

Minimum of 5 years of experience as an Executive Assistant, Client Experience Coordinator, or a similar role supporting senior leaders—ideally in an entrepreneurial or fast-paced environment.
Skilled in managing calendars, logistics, and planning.
Ability to stay organized and prioritize urgent needs when things get hectic.
Consistently operate with discretion, integrity, and professionalism in all interactions.

Core Characteristics

You bring all-in energy to everything you do.
You are a fast learner and a proactive thinker.
You work independently, knowing when to ask the right questions and when to ask for help.
You have exceptional attention to detail.
You align with and demonstrate Drawbridge’s core values.

Tech Savvy

Comfortable with modern digital tools and quick to learn new platforms.
Proficient with presentation and planning tools (Microsoft Office, Google Workspace) and communication platforms (Slack, Zoom, Mailchimp).
Familiar with using social media (Instagram, LinkedIn) to support business needs.

Communication and Connection

Strong writing and communication skills. Confidence in copy editing and an eye for well-formatted documents and visually appealing slides are a plus.
You are a relationship builder who engages with clients, partners, and colleagues in ways that ensure everyone who enters our world feels respected, included, and treated with professionalism.

WHAT YOU’LL WORK ON

You’ll support the CEO and the broader Drawbridge team across a variety of functions. Areas of responsibility include (but are not limited to):

Calendar and Inbox Management

Plan, coordinate, and ensure the CEO’s inbox and calendar are managed and protected. Acting as both gatekeeper and gateway—creating win-win solutions for how the CEO’s time and energy are prioritized.

Client Experience and Communication

Serve as the first point of contact for incoming client inquiries, responding promptly and professionally, flagging actionable items for the CEO.
Manage client relationships by tracking satisfaction and implementing thoughtful strategies to enhance loyalty and experience.
Lead initial intake calls and support the creation of client quotes.
Own the proposal process for graphic recording inquiries; pull in extended team when needed for more complex project scoping.
Track leads and opportunities using the Drawbridge CRM system.

Marketing Support

Collaborate with the communications team to support and track content for newsletters, social media, and website.

Vendor and Operations Support

Onboard and support members of the Drawbridge associate network.
Partner with the core team on internal process improvement projects.
Manage logistics for workshops, graphic recording projects, and other on-site engagements.

KEY RESULTS

Within the first 60 days, we’ll collaborate with the new hire to co-create success metrics for the role. Initial indicators of success may include: Increased CEO capacity through effective calendar and inbox management; timely and professional responses to client inquiries, consistent follow-through and momentum on internal projects and initiatives.

Interested? Apply here: https://www.surveymonkey.com/r/DBIJobs

Company Website: www.drawbridgeinnovations.com

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Executive Assistant and Client Experience Coordinator