E-commerce Support

**Company description**

We are Thread & Maple, a Canadian company specializing in unique knitting and crafts tools and accessories, based in St-Lambert, QC. We are a women-owned small, but rapidly growing business, primarily selling our products online directly to customers and wholesale to 50+ yarn & crafts shops in North America, Europe and Australia. Our headquarters are located in the charming St-Lambert town centre, walking distance from shops and restaurants.

We are looking for a reliable, organized self-starter to join our team and help us scale the business to the next level. This is an exciting opportunity for someone interested in the crafts, retail or e-commerce and wanting to make an impact on the growth of a small business.

We offer

• An intimate, safe working environment, sharing a common space with only 2-3 others
• Schedule flexibility
• Competitive wage & bonus
• Expenses-paid travel to industry trade shows and fibre festivals
• Plenty of opportunity for growth within a small team
• *Job description**
• *Core Responsibilities**
• Customer order preparation, packaging and shipping
• Receiving, logging and organizing incoming inventory
• Assembling product components and bundles in preparation for shipping
• Building dynamic knowledge base of company products, processes, FAQ's and tutorials to support customer self-service capabilities as well as optimizing request handling time
• Following company communications guidelines and procedures under mínimal supervision
• Building rapport with customers by engaging with them in an inviting, friendly, and professional manner and proactively following up to ensure satisfaction and repeat business
• Accurately logging customer interactions and escalating issues to the appropriate team members
• *Requirements**:
• Available most weekdays 9am-4pm for a total of 25-35hrs/week on a consultancy basis
• Work on-site in our St-Lambert office location alongside with our fulfillment manager
• Very detail-oriented
• Exceptional organizational and follow-up skills
• Strong verbal and written communication skills in English
• Minimum of 1 year of customer service experience
• Strong problem-solving and decision-making skills
• Interest in knitting/crochet/crafts a plus
• *Job Types**: Full-time, Part-time

Part-time hours: 25-35 per week

• *Salary**: $16.00-$18.00 per hour
• *Benefits**:
• Store discount

Day range

• Monday to Friday
• No weekends

Flexible Language Requirement

• French not required

Shift

• Day shift

Work setting

• Specialty store

COVID-19 considerations

Our office is a ventilated space to be shared with only two other people. We don't use or require masks.

• *Experience**:
• Customer service: 1 year (required)
• *Language**:
• English (required)

Work Location: One location