Data Center Engineering Operations Technician

About the position

How would you like to be a part of Earth’s most customer-centric company? You

would work with teams of front-line responders who support the operations of

some of the world’s most powerful data centers. Our Data Center Engineering

Operations team maintain and operate our critical infrastructure systems so that

they are prepared to stand up against any situation.

AWS has the world's largest cloud computing portfolio. As an Amazonian you will

work in some of the most sophisticated, safe, and secure data centers in the

world. Our Engineering Operations Technicians (EOT’s) help keep them that way by

working with the brightest minds from around the globe to help test and

implement the newest technology and work practices to meet the demands of a

changing market.

We have a passion for learning and evolving, it’s how we have helped define

ourselves as leaders in the industry. Let’s work hard, have fun, and make

history!

This role acts as Amazon’s front line when it comes to hands-on electrical and

mechanical equipment preventative maintenance (PM) and troubleshooting,

reporting to a site’s Data Center Facility Manager (FM). They will maintain,

operate, and troubleshoot mission-critical data center facility equipment

including stand-by diesel generators and related fuel systems, 3 phase

electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries

and associated systems. Mechanical equipment includes CRAHU units, centrifugal

chillers, cooling towers, water systems, air handlers and associated systems,

pumps, and motors. Additional support equipment is included in the scope of the

role which includes fire/life safety equipment, building automation systems, and

general facilities equipment.

AWS Infrastructure Services owns the design, planning, delivery, and operation

of all AWS global infrastructure. In other words, we’re the people who keep the

cloud running. We support all AWS data centers and all of the servers, storage,

networking, power, and cooling equipment that ensure our customers have

continual access to the innovation they rely on.

You’ll join a diverse team of software, hardware, and network engineers, supply

chain specialists, security experts, operations managers, and other vital roles.

You’ll collaborate with people across AWS to help us deliver the highest

standards for safety and security while providing seemingly infinite capacity at

the lowest possible cost for our customers.

Responsibilities

• Daily building rounds to monitor and record information from electrical,

mechanical, and fire/life safety equipment to ensure 24/7 reliability and

availability

• Monitor Building Management Systems (BMS) and Electrical Power Management

System (EPMS)

• Assist in troubleshooting of facility and rack-level events within internal

Service Level Agreements (SLA)

• Perform rack installs and rack decommissioning within internal SLA
• Perform PM, troubleshooting, root cause analysis, and repair of electrical and

mechanical equipment

• Technical writing to support change management program
• Monitor daily work requests and manage to resolution, and execute projects

from conception to completion

• On-site support of contractors, sub-contractors and vendors, ensuring that all

work performed is in accordance with established practices, procedures & local

legislation

• Work schedule changes depending on specific site needs. Shifts can be up to

12-hours and may rotate on a predefined schedule. Some locations have on-call

rotations.

• Role may support more than one location/site.

Requirements

• Work shifts longer than eight hours in duration
• 2+ years of practical experience in electrical systems, mechanical systems,

HVAC, and/or fire suppression systems

• Can bend or twist the body into unusual positions while working, use hands to

manipulate small wires and objects, walk on job sites in uneven terrain, and

work at heights and from ladders

Nice-to-haves

• Knowledge of

network design and layout as well as low voltage (copper/ fiber) cabling

• Experience in data center engineering

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave