About Dsc

In 2011, Dollar Shave Club didn't just shake up the shaving aisle—we reinvented it. A viral video put us on the map, and our direct-to-consumer model challenged an entire industry by making great razors accessible, affordable, and actually fun to buy.

Since then, we've grown far beyond blades. From grooming to personal care, we've built a lineup of quality essentials designed to make life easier (and smoother), whether you find us online or in stores near you.

Today, DSC is expanding into new categories and new markets, but our DNA hasn't changed. We're still here to cut the BS, deliver real value, and bring a little humor to the everyday routine.

So what are you waiting for? Join the Club.

Role Summary

We are hiring an entrepreneurial and results-driven Senior eCommerce Manager to drive online sales growth and enhance the customer experience for our direct-to-consumer (DTC) eCommerce properties. In this pivotal role, you will lead the execution and optimization of our eCommerce strategies, focusing on site merchandising, customer journey enhancement, and driving key performance indicators. You'll operate with significant autonomy, making data-informed decisions to achieve and exceed revenue targets.

Responsibilities

eCommerce Growth & Strategy Execution:

Develop and execute comprehensive eCommerce strategies and tooling to drive online sales growth, enhance customer engagement, and meet revenue targets
Identify market trends, customer preferences, and competitive landscapes to inform strategic decisions and continuously optimize site performance

Site Merchandising & Optimization:

Own and lead all aspects of digital merchandising, including product presentation, categorization, navigation, and promotional placements to maximize conversion rates and average order value
Team up with product teams and web development agencies, prioritize user experience improvements, conduct A/B testing, and implement new features and enhancements

Customer Experience Champion:

Deeply understand customer needs and behaviors to create a seamless, intuitive, and engaging online experience
Identify opportunities to optimize the customer journey across various touchpoints, including supporting inbound customer journeys with landing page and product messaging

Data Analysis & Performance Management:

Utilize Google Analytics (including GA4) and other eCommerce optimization tools to monitor key performance metrics (e.g., online sales revenue, conversion rate, CAC, website traffic, engagement, brand awareness)
Analyze data, identify trends, provide actionable insights, and present regular reports to senior management

Cross-Functional Collaboration:

Partner closely with Brand, CRM, SEO, Paid Media, IT, Design, and Operations teams to execute integrated eCommerce and digital marketing strategies
Foster strong relationships and ensure operational alignment across departments and with external agencies

Operational Excellence & Innovation:

Proactively identify, evaluate, and implement new technologies, tools, and processes to improve efficiency and simplify existing operations
Ensure timely updates of site inventory, pricing, and product setup, driving operational planning around seasonal peaks

Requirements

Bachelor's degree in Marketing, Business Administration, Engineering or a related field
7+ years of proven success in eCommerce management, digital marketing, or related roles, with a demonstrable track record of driving online sales growth and enhancing site experience, preferably in a DTC or retail environment
1-2+ years of deep expertise with Shopify Plus
3+ years of strong proficiency in Google Analytics (GA4) and other eCommerce optimization tools
Exceptional analytical and problem-solving skills, with the ability to interpret complex data, derive clear recommendations, and make data-driven decisions
Proven experience in driving conversion evolution thru site funnel analytics
Strong understanding of digital marketing channels, performance analytics, and A/B testing methodologies
Excellent communication, interpersonal, and cross-team collaboration skills, with the ability to influence stakeholders at all levels
Demonstrated ownership mentality, self-driven with the ability to work independently with minimal supervision, and a proactive approach to execution
Natural curiosity, eagerness to learn, and adaptability in a fast-paced environment
Proven experience managing direct reports and driving team performance, preferred

Nice-to-haves

Background in digital marketing strategy (SEO, Paid Media, CRM)
Knowledge of UX/UI principles for eCommerce
Familiarity with inventory management and order fulfillment
Experience in building or mentoring high-performing teams
Entrepreneurial experience, such as founding or running an online business

Position Type

This is a full-time exempt position.

Work Environment

This position is hybrid, primarily working out of our HQ in Durham, North Carolina.

Salary

$150,000-$165,000 + Bonus

Benefits

Comprehensive benefit plans with low premium options, including medical, dental and vision coverage, along with supplemental coverage options
Free life insurance, short term disability and long term disability
401(k) plan with a company match of 100% of the first 2%, and 50% of up to an additional 4% with no vesting period
Unlimited vacation and generous sick time
Half day Fridays year-round (subject to business needs)
12 weeks of fully paid parental leave
4 weeks of fully paid disability leave
Free Dollar Shave Club Products
Monthly cell phone and work-from-home stipends

Application Process

All applications must be submitted via our Applicant Tracking System, Greenhouse, in order to be considered. Once you submit your application, the recruiting team will review your submission and will reach out if your skill sets and/or qualifications match our needs. If selected, you'll be invited to an initial phone screening interview with a recruiter before meeting with various members of the team. Candidates will be notified if they are not selected for the position. The position will remain open and we'll be accepting applications until the role is filled.

Dollar Shave Club is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identification, national origin, disability, or protected veteran status.

Reasonable Accommodation: Dollar Shave Club provides reasonable accommodation so that qualified applicants with a disability may participate in the selection process. Please advise us of any accommodations you request in order to express interest in a position by e-mailing: accommodations@dollarshaveclub.com

Please state your request for assistance in your message. Only reasonable accommodation requests related to applying for a specific position within Dollar Shave Club will be reviewed at the e-mail address supplied.

Dollar Shave Club will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

Thank you for considering a career with Dollar Shave Club

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Senior Ecommerce Manager

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