E-Commerce & Retail Assistant

Wild Prairie Soap Company is an Edmonton-based manufacturer of finely made natural bath and personal care products. For over 25 years, we have become a leader in premium natural body care, known for our uncompromising quality, thoughtful design, and enduring customer loyalty. Our products are made locally and enjoyed by customers across Canada and internationally.

We are currently seeking a thoughtful and reliable individual to lead our retail store on Saturdays. As one of our front-of-house team members, you play an essential role in shaping each customer’s experience with our brand.

This is an independent position, ideal for someone who takes pride in creating a calm, welcoming retail environment and who is comfortable taking ownership of their work.

Your professional presence, product knowledge, and attention to detail ensure that Wild Prairie Soap Company is represented with excellence at all times.

Responsibilities include

• Welcoming customers and providing knowledgeable guidance on our products
• Assisting customers with purchasing decisions and delivering an exceptional customer experience
• Promoting our products through thoughtful, genuine engagement
• Supporting customers with our Refill Gallery and low-waste refill program
• Maintaining a clean, organized, and beautifully presented retail environment
• Opening and closing the store independently
• Assisting with product preparation, including labeling and assembly, with careful attention to quality
• Fulfilling ecommerce and wholesale orders accurately and efficiently
• Preparing orders for shipment or pickup
• Supporting quality control standards across all aspects of retail and order fulfillment

Some lifting (up to 50 lbs) is required.

You will be fully trained and supported by our team before working independently.

Who you are

You are calm, dependable, and professional. Others describe you as reliable, capable, and someone they can count on. You take pride in your work and maintain a high standard without requiring close supervision.

You are comfortable working independently, making decisions when needed, and ensuring the store operates smoothly. You are organized, attentive to detail, and naturally maintain orderly, welcoming spaces.

You communicate confidently and genuinely enjoy helping customers. You understand that your role is essential in shaping how customers experience our brand.

You are able to manage your time effectively and balance customer service, retail upkeep, and order fulfillment responsibilities.

An interest in natural products and thoughtful design is an asset.

Hours

Saturdays: 10:00 am – 3:00 pm with some additional hours available during busy periods

Paid training shifts will take place during weekdays during the onboarding period.

Required Qualifications

• Minimum 2–3 years of retail or customer service experience
• Demonstrated ability to work independently and take ownership of responsibilities
• Strong communication and interpersonal skills
• Highly reliable, organized, and detail-oriented
• Comfortable using computers and point-of-sale systems
• Saturday availability is required
• Valid driver’s license

Preferred Qualifications

• Experience with Shopify or similar ecommerce platforms
• Familiarity with shipping platforms such as Canada Post, UPS, or similar
• Experience with QuickBooks or similar invoicing systems
• Experience fulfilling ecommerce orders
• Previous experience in a premium retail environment

All interested applicants are asked to submit a cover letter outlining their suitability and interest in the position along with a resume.

Job Type: Part-time

Pay: From $19.00 per hour

Benefits

• Store discount

Work Location: In person