Digital Commerce Manager - Luxury retail

Company Description

Original Luxury is dedicated to bringing exclusive and sophisticated luxury brands to the Canadian market for the first time. With over 20 years of industry experience, we take pride in offering premium quality products that meet our rigorous standards. Our curated collections feature the finest fabrics, impeccable designs, and outstanding craftsmanship. Committed to excellence, we ensure every item in our store reflects perfection and elegance.

Role Description

This is a full-time, on-site role for a Digital Commerce Manager based in the Greater Toronto Area, Canada. The Digital Commerce Manager will oversee and enhance the end-to-end e-commerce platform for our luxury retail business. The Digital Commerce Manager will be responsible for the strategic development, execution, and optimization of digital commerce operations, ensuring alignment between retail, private client, and digital channels. This role requires innovative thinking and a proactive approach to drive online revenue growth and brand engagement.

This position requires both analytical discipline and luxury brand sensitivity.

Core Responsibilities

• Lead and scale e-commerce revenue growth
• Develop structured omnichannel integration between retail and digital
• Oversee luxury-focused digital merchandising, ensuring product presentation reflects brand standards (imagery, copy, styling, storytelling)
• Drive client retention through CRM and lifecycle marketing
• Oversee paid media strategy (Meta, Google, and digital platforms)
• Enhance personalization, CRM integration, and clienteling initiatives
• Build structured SEO for luxury brand + location search intent
• Manage digital media budgets and optimize customer acquisition cost
• Improve conversion rate and average order value
• Deliver structured performance reporting to leadership
• Develop and execute a 12-month digital growth roadmap

Required Experience

• 6–10 years of experience in e-commerce and performance marketing
• 5 years of direct experience within luxury fashion retail or luxury fashion resale
• Strong understanding of luxury consumer expectations and digital client experience
• Experience managing high-value inventory environments
• Strong understanding of omnichannel retail integration
• Demonstrated success scaling paid media with disciplined ROAS control
• Experience in menswear is a significant advantage

Candidate Profile

Commercially focused and performance-driven

Strong financial and analytical acumen

Structured and disciplined in reporting

Comfortable operating in a scaling, growth-focused environment

Able to collaborate cross-functionally with retail leadership

Compensation; $70,000 + performance-based bonus aligned with measurable digital revenue growth.

Confidential applications are welcome.