Senior Account Manager

Job Description
About the Company
Fanatics Collect Is a Global Product And Technology Group Dedicated To Revolutionizing The World Of Collectibles. Every Single Day Our Team Of Experienced Product Leaders, Engineers, And Operators Obsesses Over How To Create The Ultimate Collector Experience With Our Products

• Topps.com – the direct to consumer ecommerce platform of the Topps brand
• Fanatics Collect – the most trusted and dynamic collector focused marketplace
• Fanatics Live and Voggt – our collector focused live shopping platforms
  

We have the unique advantage of being backed by Fanatics - the world’s largest sports merchandiser, with more than 900 global sports relationships, 90+ million reachable fans, and exclusive licensing deals with the MLB, NFL, and NBA among many others - but we’re a nimble, ambitious team building products from the ground up.
If you're passionate about building world class products and share our love for sports fans and collectors, Fanatics Collect offers an exciting opportunity to be part of a dynamic team creating the future of collecting.
About The Role
We are seeking an experienced and driven Senior Account Manager to lead our seller success initiatives while enhancing the collector experience across the platform. This role manages and grows relationships with top-tier sellers, using strategic and data-driven insights to optimize performance and drive revenue and engagement on Fanatics Live.
The ideal candidate combines strong relationship management with analytical rigor to enhance both seller outcomes and overall marketplace performance, ensuring collectors have a trusted, engaging, and best-in-class experience on our platform.
As a Senior Account Manager, you will play a key role in managing relationships with our highest-performing sellers and high-potential new accounts. Additionally, you will leverage strategic planning and performance analytics to drive new business development, successfully onboard high-value strategic partners, and scale community-building initiatives.
This role also involves collaborating closely with leadership and cross-functional teams, including product, engineering, marketing, and trust & safety, to deliver exceptional results.
Responsibilities

• Manage relationships with the top sellers on the platform educating them on best practices, tools, and strategies to help scale and grow their businesses.
• Drive new business development initiatives, identifying and executing strategies to onboard high-value sellers and strategic partners.
• Oversee seller activations and foster community-building efforts to enhance engagement and loyalty.
• Collaborate cross-functionally with product, engineering, marketing, and trust & safety teams to support seller success and platform enhancements.
• Serve as the lead point of contact for key seller relationships, ensuring their needs are met and challenges are addressed promptly.
• Leverage seller-level performance data (e.g., hours streamed, categories sold, programming mix, break formats, pricing strategy) to identify growth opportunities and build action plans that expand individual seller performance.
• Analyze category and market-level trends across various areas (e.g., Football, Basketball, our internal “Instant Rips” product) to develop data-informed strategies that drive GMV growth, engagement, and overall marketplace expansion.
• Represent the Commercial team in high-level strategy discussions and cross-departmental initiatives.
• Develop deep expertise in the Fanatics Live product ecosystem, including the app experience, seller-facing backend tools, and support resources, to confidently guide sellers, drive feature adoption, and surface actionable feedback to product/engineering teams that informs ongoing product enhancements.
• Inform in-app programming and placement strategy, including homepage, carousel, and banner features, to align seller visibility with performance and marketplace goals.
  

Qualifications

• 5-8 years of experience in account management, client success, or related roles, with a focus on e-commerce or retail.
• Proven experience managing high-value accounts and driving significant business outcomes.
• Strong leadership skills, with experience managing and developing a team.
• Bachelor’s degree or equivalent experience.
• Exceptional interpersonal, communication, and relationship-building skills.
• Strategic thinker with a proven track record of driving new business development.
• Deep understanding of social media platforms, e-commerce trends, and live shopping dynamics.
• Passion for the hobby, including breaking and collectibles, is a significant advantage.
• Highly organized and detail-oriented, with the ability to multitask and prioritize in a fast-paced environment.
• Expertise with CRM systems, such as HubSpot, and advanced analytical tools.
• Strong analytical capabilities with the ability to interpret complex data sets, generate actionable insights, and translate findings into strategic recommendations for sellers.
• Proficiency in Excel or Google Sheets required, including building structured analyses and clear data-driven storytelling.
  

In NYC, the salary range for this position is $107,500 - $141,000, which represents base salary only not including any discretionary incentive compensation. In Los Angeles, the salary range for this position is $98,900 - $123,050. The listed base salary ranges are specific to Los Angeles or NYC and may not be applicable to other locations. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.
Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About The Team
Fanatics Collectibles is a new model and vision for the hobby, fundamentally changing the experience for current and future collectors, leagues, and players across many U.S. and international professional and college sports. The organization has long-term, exclusive rights to design, manufacture and distribute trading cards for several sports and entertainment properties, including MLB, MLBPA, the Premier League, MLS, UFC, Formula 1 as well as Disney, Marvel, Pixar, and Star Wars, among others. In January 2022, Fanatics Collectibles announced the acquisition of Topps, establishing the preeminent licensed trading card brand as the cornerstone of Fanatics’ trading cards and collectibles business, and jumpstarted its MLB and MLBPA rights to design, manufacture and distribute trading cards