Ecommerce Executive (Retail)

E-COMMERCE EXECUTIVE

Salary: Competitive and based on experience

Location: Kuala Lumpur

Keywords: collaborative, supportive leadership, flexible working opportunities, inclusive, dependable, training opportunities

An exciting opportunity awaits for an E-commerce Executive based in Kuala Lumpur, where your expertise will be central to the seamless operation and growth of a thriving online retail business. This role offers you the chance to immerse yourself in the world of digital commerce, managing day-to-day logistics, promotional activities, and product listings across leading platforms such as Shopee, Lazada, TikTok Shop, and the company’s own website. You will be part of a supportive team environment that values collaboration and knowledge-sharing, ensuring you have access to ongoing training opportunities and the resources needed to excel. The organisation is committed to fostering an inclusive workplace where your interpersonal skills and commitment to teamwork are celebrated. If you are looking for a position that combines operational responsibility with creative problem-solving and customer engagement, this is the perfect next step in your career.

• Join a collaborative team in Kuala Lumpur dedicated to supporting your professional development through regular training opportunities and knowledge sharing sessions.
• Enjoy flexible working arrangements designed to help you balance your personal commitments while contributing meaningfully to a growing e-commerce business.
• Be part of an inclusive environment where your dependability, empathy, and ability to work together with others are valued and rewarded.

What you'll do

As an E-commerce Executive in Kuala Lumpur, you will play a pivotal role in ensuring the smooth running of online retail operations. Your day-to-day responsibilities will involve managing logistics processes with attention to detail, updating product information across various platforms, coordinating with different departments for accuracy in stock levels and visual assets, monitoring sales data for actionable insights, and maintaining compliance with marketplace policies. You will also be expected to respond warmly to customer queries while collaborating with cross-functional teams on system improvements. Success in this role comes from your ability to communicate effectively within a team setting, adapt quickly to new challenges, and maintain a high standard of service throughout every aspect of the e-commerce process.

• Manage daily operations including logistics-related matters such as handling return, exchange, and refund cases with care and efficiency.
• Ensure all promotional activities are executed on schedule and communicated clearly across relevant channels to maximise customer engagement.
• Prepare and update product listings, pricing, and promotions on multiple online platforms including Shopee, Lazada, TikTok Shop, and the company website.
• Coordinate closely with internal teams to verify product information, stock availability, and visual assets are always accurate and up-to-date.
• Monitor sales performance across all platforms by recording data meticulously and providing insights for continuous improvement.
• Collaborate with cross-functional teams to implement system enhancements while addressing any identified issues or bugs promptly.
• Ensure compliance with marketplace policies for all online shops by staying informed about regulations and best practices.
• Respond promptly and empathetically to customer inquiries, providing helpful solutions that foster trust and satisfaction.
• Support additional duties as assigned by your superior from time to time, demonstrating flexibility and willingness to contribute wherever needed.

What you bring

Your background as an E-commerce Executive should reflect proven experience in digital commerce environments where attention to detail is paramount. You bring not only technical skills but also interpersonal qualities that make you dependable within a team setting. Your familiarity with major e-commerce platforms means you can navigate complex systems confidently while your proficiency in design tools adds value when creating engaging content. Experience with order management software further enhances your ability to streamline operations. Being able to communicate fluently in English and Malay ensures you can connect easily with customers and colleagues alike. Above all else, your commitment to working collaboratively makes you an asset who contributes positively towards shared goals.

• Bachelor's Degree or Diploma in Marketing, Business or a related field provides a solid foundation for success in this role.
• Demonstrated knowledge of e-commerce platforms such as Salesforce, Salsify, Lazada, Shopee, Zalora or TikTok is highly desirable.
• Proficiency with basic design tools like Canva enables you to create appealing visual assets for product listings.
• Experience using Order Management Systems (OMS) along with related systems like SAP or Docuware is considered an added advantage.
• At least one year of experience in an e-commerce role equips you with practical understanding of online retail operations.
• Ability to work independently with minimal supervision while remaining self-motivated ensures tasks are completed efficiently.
• A strong team player attitude allows you to collaborate effectively within diverse groups.
• Excellent proficiency in both English and Malay (written and verbal) supports clear communication across stakeholders.
• Attention to detail when managing product listings and promotional activities helps maintain high standards of accuracy.

What sets this company apart

This organisation stands out for its dedication to building a nurturing workplace culture where every employee feels supported through ongoing training opportunities and open communication channels. The leadership team prioritises inclusivity by encouraging input from all members regardless of background or experience level. Flexible working arrangements allow staff to balance their professional responsibilities alongside personal commitments without compromising productivity or wellbeing. Employees benefit from being part of a knowledgeable network that values empathy, cooperation, and mutual respect—qualities that foster long-term loyalty among both staff and customers. By joining this company as an E-commerce Executive, you become part of a community that celebrates growth through shared learning experiences while recognising individual contributions within a collaborative framework.

What's next

If you are ready to take the next step in your e-commerce career within a supportive environment that values teamwork and personal growth, we encourage you to apply now!

Apply today by clicking on the link provided—your future as an E-commerce Executive starts here.

Do note that we will only be in touch if your application is shortlisted.

Agensi Pekerjaan Robert Walters Sdn Bhd

Business Registration Number : 729828-T

Licence Number : JTKSM 423C