e-Commerce Operations Supervisor

Job Description

Join our dynamic team as an e-Commerce Operations Supervisor, where you will take charge of the daily operations of our e-Commerce department, driving sales goals and exceeding customer expectations. Your role will be pivotal in staffing, training, and developing associates while embodying our core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Ensure our e-Commerce department consistently meets or exceeds customer expectations for convenience, variety, freshness, and cleanliness.
• Conduct interviews and hire talented candidates to build a robust online shopping team.
• Create work schedules aligned with product flow and operational guidelines.
• Develop team members to meet productivity standards and certify them upon exceeding expectations.
• Ensure compliance with local, state, and federal laws, as well as food safety protocols and company guidelines.
• Train associates on all functions within the order selector and customer attendant roles.
• Lead the planning and execution of e-Commerce initiatives to enhance customer experience.
• Achieve or surpass sales targets, wage budgets, and customer satisfaction goals.
• Analyze competitive landscape to inform operational strategies.
• Ensure timely order fulfillment, utilizing effective substitution practices when items are out of stock.
• Streamline processes for order collection, product handling, checkout, and delivery.
• Report inventory issues, such as out-of-stock items, to department heads promptly.
• Troubleshoot equipment and devices in the e-Commerce department.
• Communicate feedback to management regarding the effectiveness of operational plans and programs.
• Monitor and control departmental expenses and ensure equipment is properly maintained.
• Supervise and mentor direct reports, conducting performance reviews and providing constructive feedback.
• Foster a collaborative environment in high-paced and sometimes stressful situations.
• Manage conflict proactively and maintain a cooperative atmosphere among team members.
• Handle customer and business information with honesty and integrity.
• Provide support to minors, individuals with special needs, and older adults through direct interaction.
• Perform essential job functions with or without reasonable accommodation.

Qualifications

Minimum

• High School Diploma or GED.
• Proven supervisory experience.
• Prior experience in the selection and hiring process.
• Strong organizational skills.
• Ability to lift up to 25 pounds frequently and up to 50 pounds occasionally throughout the day.
• Capability to stand and walk for extended periods.
• Able to stoop, kneel, or crouch multiple times per hour.
• Proficient in Microsoft Office.
• Excellent oral and written communication skills.
• Strong leadership abilities.

Desired

• Bachelor's Degree.
• Experience with and knowledge of Point of Sale (POS) systems.

About Us

We are proud members of the Kroger family of companies, serving customers in over 120 stores. We are dedicated to providing innovative experiences for our customers and communities, driven by a purpose to feed the human spirit. We offer valuable opportunities for both part-time and career-driven candidates to join us and contribute to our mission.

What You’ll Receive

We provide a comprehensive benefits package to support your well-being, including:

• Affordable healthcare coverage, including medical, dental, and vision.
• Flexible scheduling with paid time off, including holidays and sick days.
• Emotional and financial support through our Employee Assistance Program.
• Discounts on various products and services.
• Tuition reimbursement opportunities up to $21,000 over your career.
• Growth potential through industry-leading training programs.

We invite you to apply today and become part of our thriving family!