Amazon eCommerce Operations Specialist

About Us

Headquartered in New York City with over 65 employees, Halo Dream, Inc. is a designer, developer, marketer and distributor of juvenile products to hospitals and consumers, including swaddles, wearable blankets, bassinets, cribs, crib liners and mattresses. These industry-leading products offer innovations that make safer, longer and healthier sleep easier for parents. More information at https://halosleep.com.

Title: Ecommerce Operations Specialist (Amazon & eTail)

Reports to: Director, Amazon eCommerce

Primary Location: New York Metropolitan Area (hybrid)

Position Summary

We’re looking for an Ecommerce Operations Specialist to support and help grow our Amazon business while expanding operational excellence across additional eTail channels (e.g., Walmart, Target, marketplaces). This role is ideal for someone who is detail-oriented, proactive, and excited to own the day-to-day execution that keeps product content, catalogs, and platforms running smoothly. In this role you will ensure listings are optimized, issues are resolved quickly, and product detail pages are best-in-class across all channels.

What You’ll Be Doing

Amazon & eTail Operations

• Manage product catalog setup and maintenance across Amazon and other eTail platforms
• Create, update, and optimize product listings (titles, bullets, descriptions, backend keywords)
• Upload and manage images, A+ Content, and PDP assets
• Execute PDP optimizations to improve conversion and discoverability
• Monitor listing health, suppressed ASINs, and content compliance issues

Case Management & Platform Support

• Open, track, and resolve Amazon Seller/Vendor Central cases
• Troubleshoot catalog, content, variation, and inventory-related issues
• Partner with internal teams and external support to resolve platform errors efficiently

Cross-Channel Support

• Support product launches and updates across additional eCommerce channels
• Ensure content consistency and accuracy across platforms
• Assist with operational execution tied to promotions, pricing updates, and merchandising changes

What We’re Looking For

• Education: Bachelor’s degree in a related field
• Experience:
• 2–3 years of hands-on experience working with Amazon (Seller Central or Vendor Central)
• Working knowledge of product listings, catalog management, and PDP optimization
• Experience uploading and managing images, A+ Content, and variations
• Comfortable opening and managing cases with Amazon support
• Experience supporting additional eTail channels (Walmart, Target, DTC platforms)
• Familiarity with SEO best practices for ecommerce
• Experience working with analytics or performance dashboards
• Accountability: Problem solver with a high degree of integrity and a passion for delivering quality outcomes.
• Creativity: Demonstrated curiosity and initiative to learn new systems and processes
• Collaboration: works with “win together” mentality with cross-functional partners
• Nimbleness: Self-starter with the ability to multi-task, operate with flexibility and manage multiple priorities in a fast-paced environment.
• Boldness: Operates with a growth mindset
• Strong Communication: Strong written and verbal ability with cross-functional partners

What’s In It for You

• A True Growth Opportunity: You’ll gain exposure to multiple departments, with the opportunity to expand in scope.
• Real Impact, Real Fast: See the direct results of your work in how the brand performs and grows.
• Continuous Learning: With hands-on experience across operations and product development, you’ll quickly build skills that set you apart.
• A Collaborative Culture: Work with passionate, innovative teammates.

Halo Dream, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary ranges are based on paying competitively for our size and industry, and are one part of our compensation package, which also includes a comprehensive set of benefits and incentives. The base salary hiring range for this position is $70,000 – $75,000 but the final compensation offer will ultimately be based on the candidate's location, skill level and experience.