Digital Lab Solutions Support Engineer

Duration: 8+ Months

Location: MA-Cambridge

Overview: Every Turnberry consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services Turnberry offers to clients. As a Digital Lab Solutions Support Engineer, you will join Turnberry's Data Strategy and Intelligence practice and service. This service provides insights into company data, advanced analytics solutions, robust data governance, and tailored solutions for specific data challenges.

Responsibilities

• Provide technical operational support for laboratory-based systems to ensure scientists can perform daily activities efficiently
• Build, configure, and validate laboratory IT systems and instruments, ensuring proper integration across applications such as LIMs, ELN, CDS, and equipment imaging systems
• Collaborate cross-functionally with Science, Facilities, Quality, and IT teams to deliver and support new lab technologies and infrastructure
• Develop basic scripts or automation tools to streamline lab workflows, data transfers, and reporting processes
• Participate in validation and qualification processes for lab systems in accordance with GxP and internal compliance standards
• Maintain accurate documentation and system inventory (CMDB) while partnering with strategic vendors to evaluate emerging lab solutions
• Identify opportunities for continuous improvement and innovation within digital lab environments

Qualifications

• Proven technical hands-on experience with lab systems, including setup, configuration, and troubleshooting (not purely functional or BA-level experience)
• Experience supporting or implementing LIMS, ELN, or other scientific informatics systems, preferably within a GxP-regulated environment
• Understanding of lab instruments, imaging systems, and data acquisition tools; ability to support system connectivity and integration
• Exposure to validation and qualification activities (e.g., IQ/OQ/PQ) and familiarity with common documentation practices
• Basic scripting or automation experience (e.g., Python, PowerShell, or similar)
• Ability to work collaboratively across lab and IT functions to translate user needs into technical solutions
• Strong communication and stakeholder management skills, with attention to detail and documentation accuracy
• Bachelor’s degree in Computer Science, Engineering, or a related technical discipline—or equivalent experience

Preferred Qualifications

• Experience working in a pharmaceutical, biotech, or healthcare IT environment supporting laboratory operations
• Knowledge of GxP validation frameworks and computerized system lifecycle processes (CSV, 21 CFR Part 11)
• Familiarity with instrument integration, imaging solutions, and lab network infrastructure
• Experience supporting 1st/2nd line incidents within a regulated lab environment using ticketing/CMDB tools
• Strong balance of LIMS administration and hands-on laboratory systems experience

The salary range for this role is $70,000 to $105,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans With Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at [email protected].

Onsite work expected - Day 1