E-commerce Customer Service(Recent graduates preferred)

Job description

About the Company

Tecdo Network (M) Sdn Bhd was established in 2023 and is headquartered at Wisma Bangsar 8, Kuala Lumpur. As the Malaysia subsidiary of the global Tec-Do Group, we are a fast-growing organization driving innovation in digital marketing, e-commerce enablement, and influencer-driven content.

At Tecdo Malaysia, we foster a collaborative and entrepreneurial workplace where talents grow alongside the company. Our core businesses encompass:

Livestreaming operations – spanning host management, campaign planning, and execution

Content creation & video editing – crafting engaging social media content

Influencer marketing – partnering withTiktok/Shoppe/Lazada creators and KOLs to boost brand visibility and growth

Client & project management – ensuring seamless delivery of impactful campaigns

Joining Tecdo Malaysia means collaborating closely with leading brands and influencers while leveraging advanced BI tools and SaaS-based marketing technologies from our global network.

Customer Service

Key Responsibilities

 Respondpromptlytocustomer inquiries via live chat, email, social media, and phone.

 Provide accurate information on products, promotions, order status, shipping, returns, and

exchanges.

 Handle customer complaints and resolve issues efficiently while maintaining

professionalism.

 Processreturns, refunds, and replacement requests according to company policies.

 Work closely with the operations, warehouse, and logistics teams to ensure timely order

fulfillment and problem resolution.

 Trackandescalate unresolved issues to the appropriate departments.

 Monitorcustomerfeedback and reviews, reporting recurring issues for improvement.

 Assistwith updating FAQs and customer service guidelines.

 Support e-commerce campaigns, promotions, and special events by ensuring smooth

communication with customers.

 Maintainaccurate records of interactions and transactions in the CRM system.

Requirements

 Diploma/Degreein Business, Communications, E-commerce, or related field.

 Provenexperience in customer service, preferably in e-commerce or retail.

 Strongcommunication skills, both written and verbal.

 Abilityto handle multiple tasks and manage time effectively.

 Problem-solving and conflict resolution skills.

 Proficient in MS Office and customer service tools (e.g., Zendesk, Freshdesk, Shopify, Lazada,Shopeetools).

 FluentinEnglish (additional languages are a plus).

 Positive, patient, and customer-centric attitude.

Job summaryThe Strategist drives client success by managing overseas e-commerce projects, delivering tailored operational strategies.

Job Type: Full-time

Pay: RM3,000.00 - RM5,000.00 per month

Benefits

• Health insurance
• Opportunities for promotion
• Parental leave
• Professional development

Language

• Chinese (Required)
• English (Required)

Location

• Kuala Lumpur (Required)

Work Location: In person