e-Commerce Operations Supervisor

We are seeking a motivated and experienced e-Commerce Operations Supervisor to oversee the daily operations of our e-Commerce department. In this role, you will aim to achieve our sales objectives and manage a dedicated team of associates. You will embody the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Minimum Qualifications

• High School Diploma or GED
• Proven supervisory experience
• Experience in the selection and hiring process
• Strong organizational skills
• Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day
• Capability to stand or walk for extended periods
• Able to stoop, kneel, or crouch several times per hour
• Proficient in Microsoft Office
• Excellent oral and written communication skills
• Strong leadership abilities

Preferred Qualifications

• Bachelor's Degree
• Experience with Point of Sale (POS) systems

Key Responsibilities

• Ensure our e-Commerce department meets and exceeds customer expectations regarding shopping ease, variety, freshness, and cleanliness.
• Conduct interviews, select, and hire candidates for the online shopping department.
• Schedule staff and manage product flow to meet demand.
• Develop associates to achieve productivity standards and certify them upon meeting or exceeding goals.
• Ensure compliance with local, state, and federal laws, food safety procedures, and company guidelines.
• Train associates in all functions and duties of the order selector and customer attendant roles.
• Lead initiatives for e-Commerce planning, implementation, and execution.
• Aim to achieve and exceed sales, budget targets, and customer satisfaction goals.
• Analyze the competitive landscape and respond effectively.
• Ensure timely and effective order fulfillment with requested products or suitable substitutes.
• Implement best practices for managing out-of-stock items and product substitutions.
• Streamline processes for order collection, product handling, checkout, and delivery.
• Timely report inventory issues to department heads.
• Troubleshoot e-Commerce equipment and devices as needed.
• Provide operational feedback to store management and e-Commerce leadership.
• Report shelf allocation issues to the KOMPASS team.
• Manage departmental expenses effectively.
• Ensure preventative maintenance on all departmental equipment is performed regularly.
• Supervise and mentor direct reports, conduct performance reviews, and provide constructive feedback.
• Work effectively in a fast-paced and sometimes high-pressure environment.
• Resolve conflicts in a cooperative and respectful manner.
• Demonstrate integrity with customer and business information.
• Follow directions accurately and seek assistance when necessary.
• Support and assist individuals of all backgrounds, including minors, individuals with special needs, and older adults.
• Ability to perform essential job functions with or without reasonable accommodation.