E-Commerce Customer Service Representative

Company Description

DABOS is a leading provider of science, biotech, medical, biochemical, chemical, pharmacological, and laboratory supplies, offering a wide range of products from top global brands and niche labels. Committed to meeting diverse customer needs, DABOS combines an extensive selection with personalized attention, ensuring exceptional customer experience.

Role Description

DABOS is seeking an E-Commerce Customer Service Representative who will be a key contributor to the growth of our business, as well as ensuring our customers have a positive experience. The E-Commerce Customer Service Representative listens to customer concerns, answers customer questions and provides information.

The following is a brief non-exclusive list of the responsibilities and duties of the Receptionist:

Essential Functions and Responsibilities

• Responsible for building positive interactions with customers and communicating across email and phone with excellent clear and concise communication
• Demonstrates a sense of urgency and dedication to exceed customer expectations and earn loyalty through accuracy, efficiency, courtesy, and knowledge

· Assist customer’s needs with order placement, replacement, and returns

· Manage all online orders, accurately track and report order progress, follow up and handle all customer queries

• Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co-workers, customers, and other business partners
• Be a positive team-player with a can-do attitude

· Be a primary contact for customer inquiries about our products and brand

· Maintain and update regular client correspondence

• Support the collection of feedback from customers by gathering and recording customer satisfaction survey ratings

Required Background, Competencies & Expertise

• High school diploma/GED required
• 2+ years of experience in customer service
• Strong E-Commerce and sales background
• Quick learner with the ability to absorb extensive information on our brand's history, product offerings and communications/advertising program
• Proactive personality and self-motivator
• Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly
• 55/60+ WPM typing speed
• Strong organizational and time management skills
• Strong analytical and problem-solving skills
• Team player
• Excellent communication skills
• Excellent attention to detail
• High adaptability
• Second language a plus (French, Spanish, Mandarin...)

Benefits

· Competitive salary

· Comprehensive health, dental, and vision insurance plans

· Retirement savings plan with company match

· Paid time off and holidays

Salary Range

$45,000-$55,000