Head of E-Commerce and Customer Experience. Job in Houston Move Collective Jobs

Head of E-Commerce and Customer Experience

About the Company

Globally acclaimed luxury brand

Industry

Luxury Goods & Jewelry

Type

Privately Held

About the Role

We are seeking a dynamic Head of E-Commerce and Customer Experience to spearhead our digital strategy. In this role, you will oversee website operations, merchandising, and customer service teams to deliver an outstanding omnichannel experience. You will play a vital role in planning and executing innovative digital projects, driving UX improvements, and aligning our service excellence and site merchandising with our brand's vision to achieve commercial and strategic objectives.

Your leadership will be crucial as you manage a talented digital and customer service team, providing mentorship and support while championing our values of creativity, diversity, innovation, and excellence in client journeys. A strong background in digital strategy, e-commerce, and customer service is essential, as well as experience in cross-functional collaboration within a global organization.

The ideal candidate will have a proven record of driving commercial KPIs and strategic goals for digital channels, alongside a deep understanding of UX, service excellence, and site merchandising. We are looking for a leader who aligns with our commitment to sustainability and inclusion. Join us to oversee a significant business and team focused on enhancing our brand's digital presence.

Travel Percent

Less than 10%

Functions

• Ecommerce
• Operations