Senior Manager Customer Transformation

A company is looking for a Senior Manager Customer Transformation.

Key Responsibilities

Lead strategic projects that deliver tangible results across various sectors

Translate business objectives into customer-centric strategies and solutions throughout the customer journey

Manage stakeholder relationships and coach junior consultants to enhance project outcomes

Required Qualifications

Proven experience in managing complex projects and teams

Strong understanding of customer experience, digital platforms, and loyalty programs

Ability to simplify complexity and provide actionable strategic recommendations

Experience in business development and client relationship management

Relevant educational background in business, strategy, or a related field