Manager of Digital Communications

A company is looking for a Manager of Digital and Unified Communications Optimization.

Key Responsibilities

Oversee the strategic ownership and continuous optimization of contact center and digital health technology platforms

Collaborate with operations and IT to prioritize enhancements and drive adoption of new functionalities

Ensure digital and unified communications platforms are reliable, scalable, and aligned with business goals

Required Qualifications

Bachelor's degree in information systems, business, or a healthcare-related field

1 year of direct leadership experience and 2 years in contact center technology or digital platform management

Experience in leading platform optimization and enterprise implementations

Strong knowledge of contact center operations and digital engagement tools

Proven ability to manage complex stakeholder environments and lead cross-functional teams