CX Operations Transformation Director

A company is looking for a CX Operations Transformation Director.

Key Responsibilities

Design and implement core CX workflows across Customer Success, Services, and Support

Translate CX leadership direction into operational processes and system requirements

Define system requirements and guide IT teams through implementation

Required Qualifications

Bachelor's degree required; MBA or equivalent preferred

12+ years of experience in operations, consulting, or business operations

Proven experience designing and implementing business processes in a cross-functional environment

Experience with business systems such as CRM and customer success platforms

Demonstrated experience translating business needs into operational processes and guiding implementation