Regional Business Transformation Process Owner

Job Summary

The Regional Business Transformation Process Owner – Order to Cash (OTC) will lead the standardization, optimization, and governance of our regional OTC processes in alignment with the specific needs of the medical device industry within the Americas. This role is critical to ensuring efficiency, complaint, and customer-focused fulfillment processes across order management, logistics, and invoicing functions in a complex, regulated environment. Collaboration with business leaders and key stakeholders is necessary to develop and implement these strategic solutions to improve business performance. This role will be focused on delivering a consistent, scalable, and customer-centric process supported by best-in-class systems like SAP S4/HANA.

Job Details/Responsibilities

• Regional Process Ownership: Define and manage the end-to-end Order to Cash process, including order capture, validation, fulfillment, delivery, billing, and returns, ensuring alignment with global and regional regulatory requirements (e.g., FDA, EU MDR). Lead regional process improvement initiatives using methodologies such as Lean, Agile, Kaizen, and business process reengineering. Identify and eliminate process inefficiencies and variation across businesses (25% of role)
• Standardization & Compliance: Develop and maintain harmonized regional OTC end-to-end processes that meet quality and compliance standards (e.g., ISO 13485, SOX, QMS requirements), while supporting local market needs and commercial strategies. Develop standardized regional process documentation and standard operating procedures (SOPs) (20% of role)
• Technology Enablement: Collaborate with IT to implement and enhance ERP systems, sales enablement software platforms, and automation tools, with a focus on traceability, electronic documentation, and integration with Quality and Regulatory systems. Develop strategy for process flows that exist through multiple technology systems, identifying impacts and creating gap analysis (15% of role)
• Cross-functional Leadership: Serve as the central liaison between Commercial, Supply Chain, Commercial Excellence, Regulatory, Quality, Legal, Finance, and IT teams to ensure seamless and compliant OTC execution (10% of role)
• Performance Management: Establish and track process KPIs (e.g., OTIF, DSO, invoice accuracy, return cycle times). Analyze data to identify root causes of inefficiencies and drive corrective actions. Report performance to senior leadership and recommend strategic improvements (10% of role)
• Change Management & Training: Lead regional process rollout initiatives. Develop training programs and change management plans to ensure adoption and sustainability of new processes (10% of role)
• Continuous Improvement: Optimize customer satisfaction, reduce costs, and ensure agility and adaptability in response to regulatory, market, or sales strategy changes (5% of ole)
• Risk & Audit Readiness: Ensure OTC processes support internal and external audit requirements, including documentation, data integrity, and traceability across the supply and billing chain (5% of role)
• Other job duties as assigned

Working Conditions/Physical Requirements

• Approximately 10% travel

Knowledge, Skills and Abilities (KSA)

• Large-scale process thinking with local adaptability
• Ability to effectively work across functions to influence and drive consensus
• Ability to mentor, coach & provide feedback to others
• Excellent analytical, communication, and stakeholder management skills
• Exceptional analytical and problem-solving abilities
• Strong change management skills and leadership
• Excellent communication and presentation skills, including experience engaging executive leadership
• Customer-centric mindset

Qualifications/ Background Experiences

• Bachelor’s degree in Business, Operations, Supply Chain, Finance, or related field (MBA or advanced degree preferred)
• 10 years of progressive experience in Order Management, Process Excellence, or Business Transformation roles with 5 years in management or leadership position
• Demonstrated and strong expertise in business process design, standardization, and optimization, particularly with Order to Cash
• Proven leadership in cross-functional process development and governance
• Proven ability to lead large-scale change and influence stakeholders at multiple organizational levels
• Experience with ERP systems (SAP S/4HANA strongly preferred), CRM, pricing/contracts systems, and other sales enablement software platforms
• Lean Six Sigma certification or equivalent process improvement experience preferred

We believe that the future is bright for everyone at Terumo. We work with the future in mind to generate lasting change, create a bigger impact and produce greater outcomes for today, and for decades to come.

At Terumo we believe in the power of personal growth and will encourage you to get in the driver’s seat – progressing in the direction you want to go by deepening your skills throughout your career. We want you to be bold, think outside the box, experiment, innovate and deliver what’s next for quality healthcare. You will be part of a collaborative, respectful and resilient team of associates and leaders around the world, working together as partners to achieve more than you thought possible, providing real-world, sustainable solutions for patients. The salary range is: $109,600 - $150,700 based on experience and a 10% target bonus.

Join us, and help shape wherever we go next!

Advancing healthcare with heart