Customer Experience Executive – Luxury Online Retail (E-commerce)

Glasgow City Centre (office-based)

£27,500 basic salary | Full-time | Permanent

Join one of Europe’s leading online fashion retailers, delivering premium, design-led products to customers across the UK and international markets.

This is a rare opportunity to work with a portfolio of globally recognised luxury and designer brands within a fast-growing e-commerce business known for exceptional training, strong internal progression and a genuinely supportive culture.

Based in Glasgow city centre, this role offers a £27,500 salary and long-term career development in customer experience and e-commerce.

The Role

As a Customer Experience Executive, you will be at the heart of the customer journey, providing a warm, professional and confident service to a global customer base via email, live chat and telephone.

This is a varied, hands-on role that combines customer interaction with practical involvement in the business, including picking and packing customer orders.

Key Responsibilities

· Delivering outstanding customer service across multiple channels

· Handling customer questions, issues and complaints in a calm, solutions-focused manner

· Ensuring a premium experience at every customer touchpoint

· Escalating complex issues where required and following through to resolution

· Building strong product knowledge to support customer enquiries

· Supporting order picking and packing with accuracy and care

· Working collaboratively within a friendly, high-performing team

About You

You will be a confident, positive and enthusiastic individual who enjoys helping people and takes pride in doing things properly, and will ideally be:

· An excellent written and verbal communicator

· Warm, friendly, confident and naturally helpful

· Comfortable handling issues or complaints professionally

· Well organised, punctual and hardworking

· Flexible and happy to be hands-on when required

· Interested in fashion, luxury brands or e-commerce

Training, Hours & Benefits

· Full training is provided on industry-leading e-commerce platforms, with genuine career progression opportunities as the business grows

Hours of Work (commitment required)

· Monday to Friday: 9:00am – 5:30pm

· One Saturday in three: 9:00am – 3:00pm (paid for full day)

Benefits include

· £27,500 basic salary, casual dress, staff discount, cycle to work scheme, gym membership, excellent training and a Glasgow city centre location.

CVs in the first instance to

· Tony Hamilton – Managing Director – Hamilton Hunter