E-commerce and Operations Manager

**Fairweather** is one of Canada’s leading women's fashion retailers carrying a wide selection of fashionable women's clothing, with over 100 stores from coast to coast. We’re always looking for a variety of talented, great, hardworking, passionate people for our in-store, store operations and head office. Whether you’re a graduate ready to start your retail fashion career, or a professional looking for your next challenge, we offer exciting opportunities to learn, contribute and grow.

• *Position**: E-commerce Fulfillment Center Manager
• *Job Functions**:

Operations Management

• Oversee the end-to-end order fulfillment process, from receiving goods to shipping orders.
• Implement and refine operational procedures to ensure maximum efficiency and productivity.
• Manage inventory levels, ensuring accuracy and optimizing storage solutions.
• Collaborate with other departments to forecast volume and staffing needs.

Team Leadership & Development

• Lead, coach, and develop a team of frontline staff.
• Conduct regular performance reviews and provide continuous feedback.

Customer Service & Quality

• Ensure all orders are processed accurately and shipped on time to meet customer expectations.
• Handle escalated customer service issues related to fulfillment.
• Implement and monitor quality control measures to reduce errors and returns.

Performance Metrics & Reporting

• Monitor key performance indicators (KPIs) such as order processing times, shipping accuracy, and inventory accuracy.
• Provide regular reports to senior management on fulfillment center performance.
• Identify opportunities for process improvement and cost reduction.

Vendor & Equipment Management

• Coordinate with suppliers and vendors for equipment and supplies.
• Oversee the maintenance and functionality of all fulfillment center equipment.
• Negotiate contracts and prices with third-party service providers.
• *Qualifications**
• Minimum of 5 years of professional experience in e-commerce fulfillment, distribution, or warehouse management.
• Proven track record of leading and developing high-performing teams.
• Strong understanding of e-commerce fulfillment processes and best practices.
• Proficient in warehouse management systems (WMS) and other relevant software.
• Excellent problem-solving, organizational, and multitasking skills.
• Strong communication and interpersonal skills.

Preferred

• Bachelor’s degree in Business, Supply Chain Management, or a related field.
• Experience with automated fulfillment systems and robotics.
• Knowledge of lean operations or Six Sigma.
• *Location**:Toronto, ON
• *Job Type**:Full-time
• *Salary**:$55,000-65,000
• *Benefits**
• *Schedule**:

40 hours per week/8 hour shift per day -Monday to Friday

Holidays and Weekends (occasionally)

Should be available for overtime hours if required.

• *Job Types**: Full-time, Permanent
• *Salary**: $55,000.00-$65,000.00 per year
• *Benefits**:
• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Vision care

Schedule

• 8 hour shift
• Monday to Friday
• *Experience**:
• E-commerce: 3 years (preferred)
• shopify: 3 years (preferred)
• Warehouse/fullfilment: 3 years (preferred)

Work Location: In person