Senior Software Development Engineer, Agentic AI Professional Services

About the position

The Amazon Web Services Agentic AI Professional Services Experience team is

seeking a skilled software development engineer. In this role, you'll design and

build ProServe AI agents that automate and accelerate consulting services

delivery for all customer workloads, work closely with ProServe agents on

customer engagements to accelerate solutions that meet customer's technical

requirements and business objectives. You'll be a key player in driving customer

success through ProServe agents, providing technical expertise and best

practices. You will lead or contribute to internal agent build work streams and

customer-focused project teams as a technical leader, and work with ProServe

agents to perform hands-on development of technical solutions with exceptional

quality. Possessing a deep understanding of AWS products and services, you will

be proficient in engineering complex, scalable, and secure AI/ML and GenAI

solutions. You'll work closely with stakeholders to gather requirements, assess

current infrastructure, and propose effective strategies and solutions. As

trusted advisors to our customers and partners, providing guidance on industry

trends, emerging technologies, and innovative solutions, you will be responsible

for building new agents and rolling them out to builders internally and

customers and partners. leading or advising the delivery teams or customer

builders, ensuring adherence to best practices, optimizing performance and

minimizing risks.

About the team

Agentic AI ProServe Experience (APEX) is an AI-first organization within AWS

Professional Services (ProServe), providing ProServe agents for customer

engagements and accelerating go-live to under 45 days.

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred

qualifications and skills listed in the job description, we encourage candidates

to apply. If your career is just starting, hasn’t followed a traditional path,

or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted

cloud platform. We pioneered cloud computing and never stopped innovating —

that’s why customers from the most successful startups to Global 500 companies

trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored

affinity groups promote inclusion and empower our people to take pride in what

makes us unique. Our inclusion events foster stronger, more collaborative teams.

Our continual innovation is fueled by the bold ideas, fresh perspectives, and

passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s

Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and

other career-advancing resources here to help you develop into a better-rounded

professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the

expense of sacrifices at home, which is why we strive for flexibility as part of

our working culture. When we feel supported in the workplace and at home,

there’s nothing we can’t achieve.

Responsibilities

• Hands-on design and build AI agents that support high-performance, reliable,

scalable, and secure workloads.

• Collaborating with cross-functional teams to test and evaluate agent

capabilities and roll out to internal and external users

• Serving as a catalyst to enable ProServe builders and trusted advisor to

customers on how to use ProServe agents to accelerate solution delivery

• Sharing knowledge and best practices through mentoring, training, publication,

presentation, and creating reusable artifacts.

• Ensuring solutions meet industry standards and supporting customers in

advancing their AI/ML, GenAI, and cloud adoption strategies.

Requirements

• 5+ years of non-internship professional software development experience
• 5+ years of programming with at least one software programming language

experience

• 5+ years of leading design or architecture (design patterns, reliability and

scaling) of new and existing systems experience

• Experience as a mentor, tech lead or leading an engineering team

Nice-to-haves

• 5+ years of full software development life cycle, including

coding standards, code reviews, source control management, build processes,

testing, and operations experience

• Bachelor's degree in computer science or equivalent

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life &

AD&D insurance and option for Supplemental life plans, EAP, Mental Health

Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy

Reimbursement coverage)

• 401(k) matching
• paid time off
• parental leave