E-Commerce and Customer Service Team Supervisor - Full Time

At Whole Foods Market, we are dedicated to nourishing people and the planet. We are looking for a passionate E-Commerce and Customer Service Team Supervisor who can elevate our shopping experience. In this role, you will oversee the crucial Customer Service & E-Commerce programs, leading efforts that enhance the checkout experience and optimize grocery delivery & pickup services at your assigned store.

Your focus will be on driving safety and quality for outbound online orders, ensuring an excellent pickup experience, maximizing team productivity, and executing programs effectively. You will actively monitor key performance indicators and visual cues to gauge your team's success.

The daily operations under your supervision will include managing capacity, labor utilization, adherence to pick processes, and all aspects related to E-Commerce and Customer Service operations. You'll support the Team Leader in developing and nurturing Team Members while upholding Whole Foods Market's core values and leadership principles.

Key Responsibilities

• Deliver an outstanding customer experience and hold all Team Members accountable for exceptional service.
• Set clear expectations for balancing in-store customer service with online order fulfillment.
• Monitor both in-store and online customer flow; assign relevant tasks to optimize service.
• Stay informed about competitors and industry trends to maintain a competitive edge.
• Ensure effective responses to customer inquiries and concerns.
• Build collaborative relationships with departmental leaders, store leadership, and delivery partners.
• Create a positive atmosphere that fosters teamwork, mutual respect, and high morale.
• Uphold Team Member safety and security standards consistently.
• Ensure compliance with all regulatory guidelines.
• Develop, coach, and motivate Team Members to promote a high-performing team.
• Keep workspaces, including staging areas and coolers, clean and organized.
• Secure all equipment and maintain operational efficiency.
• Identify and implement process improvements proactively.
• Model and communicate Whole Foods Market’s core values and leadership principles.

Required Skills

• Strong task management skills to handle diverse customer flows.
• Analytical skills to identify and solve performance issues effectively.
• Exceptional interpersonal, motivational, and team-building abilities.
• Proficiency in teaching and guiding others positively.
• Familiarity with Microsoft Office and operations-related applications.

Qualifications

• At least 12 months of retail experience.

Physical Requirements

• Must be able to lift up to 50 lbs.
• Stand or walk for 6-8 hours during an 8-hour workday.
• Perform hand movements such as grasping and pushing/pulling.
• Engage in bending, twisting, squatting, and reaching motions.
• Work with FDA-approved cleaning chemicals.
• Adapt to temperatures up to 90 degrees Fahrenheit.
• Work in a wet and cold environment.
• Availability for flexible scheduling, including nights, weekends, and holidays.
• Ability to use tools and equipment safely, including box cutters and electric pallet jacks.

The wage range for this position is $15.50-$29.20 per hour, based on experience. Whole Foods Market offers comprehensive benefits, including health insurance, retirement plans, a store discount, paid time off, and access to other programs. Eligibility for benefits is determined by the terms of the Whole Benefits plan at hire.