E-commerce Sales and Shipping Associate

The Tack Room is a family-owned and operated equestrian retail store with a passion for serving our local and online equestrian community. Customer service is our number one priority and has contributed to our growth over the last 60 years in business.

Position Overview

We are seeking an E-Commerce Sales & Shipping Associate to manage our online order fulfillment and support our growing e-commerce operation. This role is ideal for someone who has great communication skills, is organized and detail oriented, and has an interest in retail and the equestrian industry.

Key Responsibilities

• Process and fulfill online orders accurately and efficiently
• Process customer returns and exchanges
• Pick, pack, and ship merchandise using established procedures
• Communicate with customers regarding orders, shipping questions or issues
• Maintain an organized shipping and packing area
• Assist with product listings, updates, or basic website tasks as needed
• Coordinate with in-store staff to ensure smooth order flow

Qualifications

• Great customer service skills – in person and over the phone
• Strong attention to detail and organizational skills
• Dependable, punctual, and self-motivated
• Positive, solution focused attitude
• Basic computer skills (online platforms, email, order systems)
• Ability to lift and package merchandise (tack, equipment, etc.)
• Ability to work on your feet all day
• Retail, shipping, or e-commerce experience is a plus (but not required)
• Familiarity with horses or equestrian equipment is a plus (but not required)

What We Offer

• A fun, friendly work environment
• Training on our systems and products
• Employee discounts on merchandise
• Competitive salary
• Paid vacation
• Performance bonuses
• “Charlie” our Emotional Support Dog