Client Services Manager, eCommerce SaaS- Canada

About the company

Revley operates at the intersection of SaaS, fintech, and performance‑driven eCommerce. The company works with high‑growth and enterprise‑level brands and is focused on building a single, unified revenue engine across sales, growth, client success, and payments — removing silos and helping merchants scale faster with less operational friction.

Together we

• Help eCommerce brands accelerate revenue growth through scalable systems and data‑driven operations
• Drive operational excellence by building structured, automated, and measurable processes across revenue, client success, and internal business functions
• Find, hire, and empower exceptional people who elevate client experience and business performance

What We Want You To Do

• Deeply learn Revley's product suite, services, and value proposition
• Build and own the internal CRM system to track all clients, stages, and interactions
• Design and implement a structured enterprise client onboarding flow
• Create scalable client service systems, processes, and playbooks
• Systemize all repeatable workflows into clear SOPs
• Build, train, and manage the Client Services team
• Own client experience across onboarding, delivery, ongoing success, and retention
• Work closely with Product, Sales, Operations, and Engineering to improve client outcomes
• Act as the voice of the customer internally and drive continuous improvement
• Oversee integrations with payment processors, gateways, and third‑party tools (for example CRMs, subscription systems, analytics tools)
• Define technical onboarding checklists and success criteria for different client segments
• Act as the primary escalation point for complex technical or platform‑related client issues
• Define SLAs, response time standards, and incident communication processes for enterprise clients
• Support pre‑sales by contributing to technical discovery calls and solution design for complex accounts

Requirements