e-Commerce Operations Manager

Job Description

Join our vibrant team as an e-Commerce Operations Manager, where you will take charge of daily operations in our e-Commerce department to surpass sales goals. You'll be pivotal in building and nurturing your team while embodying our core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Deliver outstanding customer experiences by ensuring seamless shopping, an extensive product selection, freshness, and cleanliness.
• Recruit, interview, and select top talent for the online shopping department.
• Design schedules that optimize product flow and meet operational needs.
• Mentor team members to achieve productivity standards and certify star associates.
• Guarantee compliance with laws, food safety procedures, and corporate guidelines.
• Train staff on the key functions related to order selectors and customer attendants.
• Lead your team in planning and executing innovative e-Commerce initiatives.
• Surpass sales targets and elevate customer satisfaction levels.
• Examine competitive landscape and refine strategies accordingly.
• Assure timely order fulfillment with appropriate substitutions when necessary.
• Implement best practices for order collection, product management, and delivery processes.
• Report inventory challenges, such as out-of-stock items, to department heads promptly.
• Maintain and troubleshoot equipment utilized within the e-Commerce department.
• Provide valuable feedback to management on operational strategies and effectiveness.
• Monitor department expenses and ensure preventative maintenance on all equipment.
• Supervise and coach team members, conducting performance reviews and providing feedback.
• Cultivate a positive, collaborative work environment, even in high-pressure situations.
• Address conflicts constructively and maintain a cooperative spirit.
• Act with integrity when handling customer and business information.
• Engage directly with a diverse range of customers, including minors, individuals with special needs, and older adults.
• Perform all essential job functions with or without reasonable accommodation.

Qualifications

Minimum Requirements

• High School Diploma or GED.
• Demonstrated supervisory experience.
• Experience in recruitment and hiring processes.
• Strong organizational abilities.
• Capacity to lift up to 25 pounds frequently and up to 50 pounds occasionally throughout the day.
• Able to stand or walk for extended durations.
• Ability to stoop, kneel, or crouch multiple times per hour.
• Proficient in Microsoft Office.
• Exceptional oral and written communication skills.
• Strong leadership qualities.

Desired Qualifications

• Bachelor's Degree.
• Experience with Point of Sale (POS) systems.

About Us

Based in Colorado, our company has a rich history, having merged with The Kroger Company in 1983. We proudly serve customers in over 115 locations throughout Colorado and Wyoming. As part of the Kroger family, we are dedicated to bringing together diverse teams who share a passion for food and community. Our mission is to feed the human spirit, and we continually strive to create amazing experiences for our customers.

We value our people and offer the tools for personal and professional success. Join us for a fulfilling career path with opportunities for growth and learning. Apply today to become a valued member of our team!

What You'll Receive From Us

• Comprehensive healthcare coverage, including medical, dental, vision, and prescription plans.
• Flexible scheduling options with paid time off, including holidays and sick leave.
• Emotional and financial support resources through our Employee Assistance Program.
• Discounts on various purchases, including food and travel.
• Tuition reimbursement up to $21,000 during your career.
• Access to extensive training programs and career advancement opportunities.

Join us as we work towards building strong communities and providing a welcoming workplace for all.