E-commerce & Operations Administrator

Role: E-commerce & Operations Administrator Company: Labcentral.co.uk (supporting ILS and Tableform.co.uk) Location: Summerbridge, Harrogate Type: Full Time

About the Role We are looking for a versatile and organised individual to join our team at Labcentral.co.uk. This is a varied role that supports our primary business as well as our partner brands, ILS and Tableform.co.uk. You will play a key part in the daily operations of the business, ensuring orders flow smoothly from the website to the courier and that our accounts remain up to date.

Key Responsibilities

• Order Processing: Manage the end-to-end processing of web and phone orders to ensure accuracy and timeliness.
• Logistics & Dispatch: Physically pack and dispatch orders, ensuring goods are protected and sent via the correct courier services.
• Customer & Supplier Liaison: Act as the first point of contact for customer enquiries via phone and email. You will also communicate with suppliers regarding deliveries and products.
• Stock Management: Monitor inventory levels, perform stock checks, and handle reordering to ensure product availability.
• Financial Administration: utilise Sage 50 (or similar accounting software) to maintain orders and purchases

Essential Competencies

• Accounting Software: Experience with Sage 50 is highly preferred, though experience with other accounts packages will be considered.
• E-commerce Experience: We use WordPress and WooCommerce, experience isn't essential but we'd ideally like someone who would be keen to learn how to use these
• Communication: Excellent customer service skills with a professional telephone manner and clear written communication.
• Organisation: The ability to multitask between physical packing duties and office administration.

Desirable Skills

• Knowledge of Google Ads and SEO principles would be a distinct advantage to help support our digital marketing efforts

Job Types: Full-time, Permanent

Pay: £28,000.00-£32,500.00 per year

Work Location: In person