Bilingual Technical Support Specialist, E-commerce Tools

Title: Bilingual Technical Support Specialist, E-commerce Tools

Location: Brampton, ON (Hybrid)

Type: Contract to Hire

Introduction

Drake International is looking for a Technical Onboarding eCommerce Specialist for our client located in Brampton.

The purpose of this role is working with customers to assist them in the onboarding process, including support and training on the use of various eCom tools including the development support of complex shipping integration projects that involve multiple system connections. This role is directly customer-facing and requires professional communication and technical expertise to support external customer opportunities as well as other organization business functions.

Responsibilities

• Provide in-depth training sessions for customers and colleagues on company’s eCom tool suites.
• Required to use critical analysis skills to conduct research and troubleshoot various complex issues (billing and rating issues, technical problems with eCom tools, operational process issues, etc.)
• Includes opening and following up on service tickets for any type of technical issue related to company’s back-end systems, which can include acting as a primary contact for emergency tickets and conducting on-demand testing and support for problem resolution
• Conscientious participation in TAT and UAT testing in various environments to test new releases of company’s eCom tools and conduct testing and UX review for brand new application releases or custom solutions
• Participation in UATs and deployments which occur outside of operational business hours, and may require participation on weekends
• Responsible for documenting custom processes and maintaining up‑to‑date materials, including sales training content and internal team documentation, to support consistent knowledge management across the organization.

Must Have

• Must be Bilingual (English and French)
• Must have excellent written and oral communication skills, in person and over the phone
• Must have extensive knowledge of eCom shipping tools, EDI manifesting and tracking tools including ANSI X12 EDI 214 message format and web service integration capabilities
• Basic understanding of APIs

About Drake International

Since 1951, Drake International has been a global leader in flexible and permanent staffing, connecting people with the right roles at any career stage, both in Canada and worldwide. As a leading recruitment and HR partner, we collaborate directly with employers to bring you the best opportunities at no cost, ensuring a human-centered approach that helps everything work seamlessly.

Drake International is an equal opportunity employer and champions accessibility, inclusivity and diversity in the workplace. We are committed to providing accommodation for applicants with disabilities throughout the recruitment process. If you require accommodation, please contact your Branch Representative.