Executive- Ecommerce Operations - Collective & Mono Brands

Position: Executive- Ecommerce Operations - The Collective & Mono Brands

Location: Joyceville

At the Aditya Birla Group, our Corporate Vision is aligned and intricately woven with our People Vision.

Executive

• Ecommerce Operations - The Collective & Mono Brands

Designation

Executive

Location

India Karnataka BLR Yemalur - Block 2

Organization

Fashion & Retail

Job Description

• Refund Management: Oversee the end-to-end refund process, ensuring accurate validation, timely processing, and prompt resolution of customer refund.
• Reverse Logistics Management: Manage the reverse chain process by coordinating with internal teams and logistics partners to ensure efficient product returns, reduce losses, and control operational costs.
• NPS Management: Track and analyze customer feedback to identify service gaps, implement corrective actions, and drive continuous improvement in customer satisfaction scores.
• Dispatch Management: Supervise order dispatch operations to ensure accuracy, adherence to timelines, and seamless coordination between warehouse, store and logistics teams.
• Delivery Management: Monitor last-mile delivery performance, proactively address delays or exceptions, and ensure a high level of service reliability.
• Customer Complaints Management: Monitor, track, and improve turnaround time for resolving customer cases, ensuring closure within defined SLAs and enhancing overall customer satisfaction.
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