Ecommerce Operations Lead: Refunds, Returns & Delivery

A leading global group is seeking an Executive for Ecommerce Operations. The successful candidate will manage refund processes, oversee logistics, and ensure high customer satisfaction through effective complaint management and performance monitoring. This role requires a proactive approach to enhance service quality and streamline operations, making it crucial for the success of ecommerce functions. Located in Canada, this position offers a dynamic work environment focused on continuous improvement.

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