Process Assistant

About the position

Our Worldwide Operations network delivers millions of packages and smiles to

Amazon customers every day. We are looking for motivated, customer-focused

individuals who want to join our team. In this role, you will ensure employee

productivity is maximized and customer engagement is achieved. You will also

play a key part in maintaining our customer expectations to ensure customer

orders are delivered at the right time, to the right location.

Our Operation’s workflow has three major components: First mile - where the

product is housed and ready for order; Middle mile - where the order is hauled

to your area; and Last mile - when the product is delivered to the customer’s

door. Please note that all workflows have slight building variations, but one

thing is constant: our vision and dedication to the customer.

Rapid and Rural Logistics (R2L) is an exciting organization within Amazon

specializing in delighting our customers with speed in which we can make items

appear on their doorsteps. We are a combination of operations and support teams

aligned to innovate for the last mile customer experience. Come build the future

with us!

Responsibilities

• Support, mentor, and motivate others
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Ops Integration, Loss

Prevention and Human Resources to develop plans to meet business objectives

Requirements

• At least 18 years old, and authorized to work in the United States
• Able to work 40 hours/week, and overtime as required
• Able to lift 49 pounds, stand and walk during shifts lasting up to 12 hours,

and frequently push, pull, squat, bend, and reach, as well as continuously climb

and descend stairs

• Work in an environment where the noise level varies and is subject to variable

temperatures and weather (delivery stations include outside loading departments,

and grocery locations include refrigerated environments)

• 1+ years of Microsoft Office products and applications

experience

• High school or equivalent
• Work a flexible schedule/shift/work area, including weekends, nights, and/or

holidays

• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and

be able to frequently push, pull, squat, bend, and reach

Nice-to-haves

• 1+ years of experience directly managing others experience
• Experience in manufacturing, production, distribution logistics environments,

retail, or grocery management roles

• Experience with performance metrics and process improvement and Lean

techniques

• Excellent written and verbal communication and interpersonal skills to coach,

train and assist team members

Benefits

• EAP
• Mental Health Support
• Medical Advice Line
• 401(k) matching