E-commerce Executive

Job Title: E-commerce Executive – Online Sales & Operations Company: Holistique Beauty Products Pvt Ltd

Brands Managed: The Face Shop India, Belif India

We are looking for a dynamic and detail-oriented E-commerce professional to manage end-to-end online sales operations, website performance, and customer experience for our premium beauty brands. This role will work closely with internal teams including Marketing, CRM, IT, and Customer Service to drive revenue growth and enhance digital consumer journeys.

Website & Inventory Management

Plan and manage website inventory to ensure optimal stock availability and minimize stockouts

Track product performance and maintain accurate listings across platforms

Conduct regular website audits to ensure content accuracy, pricing, and merchandising hygiene

Offer Planning & Execution

Plan and execute monthly and campaign-based offers in alignment with brand strategy

Coordinate with IT teams for timely and accurate implementation of offers on the website

Optimize product visibility and promotions based on sales performance and trends

Sales Performance & Analytics

Analyze weekly and monthly sales performance, offers, and campaign effectiveness

Monitor key KPIs such as traffic, conversion rate, and product-level performance

Customer Experience & Order Management

Oversee customer service operations to ensure high-quality resolution and experience

Ensure timely order processing, fulfillment, and delivery tracking

Work with the Brand/Creative team for banners, creatives, and campaign assets

Collaborate with CRM teams for weekly/monthly campaigns including app push notifications, email, and WhatsApp marketing

Align with marketing teams to ensure seamless execution of campaigns across channels

1-2 years of experience in E-commerce, preferably in Beauty, FMCG, or D2C brands

~ Strong understanding of online merchandising, offer mechanics, and digital sales funnels

~ Experience working with CRM tools, marketing automation, and analytics dashboards

~ Excellent coordination and stakeholder management skills

~ Experience in beauty/skincare brands or premium/luxury segments

Data-driven mindset with strong analytical capabilities