Marketplace Manager (Amazon), E-Commerce

Our client, a Canadian-owned and operated wholesale food service company, is seeking a Marketplace Manager to build and scale third-party marketplace channels (including Amazon) into profitable growth engines during a period of substantial expansion. Reporting to the Manager of E-Commerce, the Marketplace Manager will own end-to-end performance of all marketplace channels, including assortment strategy, content optimization, advertising, pricing, and operational execution to drive revenue growth while maintaining strong contribution margins.

Key Responsibilities

Marketplace Ownership

• Own end-to-end marketplace performance across all marketplaces, with a primary focus on Amazon
• Ensure curated, margin-focused assortment aligned with overall channel strategy
• Actively manage day-to-day marketplace operations including, managing listings, catalogs, pricing logic, content accuracy, and inventory availability
• Develop long-term channel-specific growth roadmaps balancing revenue targets with profitability

Profitability, Growth & Margin Management

• Drive marketplace growth aligned with annual revenue and EBITDA targets while protecting contribution margins
• Demonstrate exceptional understanding of Amazon FBA vs. FBM economics: deeply analyze fulfillment fees, unit economics, return rates, chargebacks, damaged goods, storage costs, and true profitability per SKU
• Monitor and control fees, commissions, charge-backs, returns, marketing expenses, and cost leakage
• Execute contract pricing, volume discounts, and customer-specific pricing where applicable

Initiatives & Optimization

• Launch and execute marketplace growth initiatives (assortment strategy, pricing tests, advertising programs, new marketplaces)
• Own marketplace advertising strategy, budgets, and ROI
• Continuously test, measure, and optimize conversion, repeat purchase, and account penetration
• Identify market trends, competitive threats, and growth opportunities

Execution & Coordination

• Work closely with Customer Service and Fulfillment teams to ensure SLAs are met, exceptions are resolved quickly, and operational feedback informs marketplace strategy
• Partner with offshore marketing operations team responsible for day-to-day marketplace management, inventory updates, listing optimization, customer inquiries, and administrative tasks
• Coordinate with supply chain, e-commerce ops, and finance teams
• Provide clear, data-driven performance insights and strategic recommendations to leadership monthly and quarterly

What the Client is Looking For

• 1-3 years of e-commerce experience managing marketplace channels (Amazon preferred).
• Hands-on expertise with Amazon Seller Central and/or Vendor Central, including product catalog management, listing optimization, FBA operations, advertising (PPC), promotions, and account health management.
• Proven track record achieving revenue and profitability targets through marketplace channel growth, with demonstrated ability to manage advertising budgets and achieve ROAS targets.
• Strong analytical skills with proficiency in marketplace analytics tools, Excel/Google Sheets, and data analysis to monitor KPIs, identify trends, and generate actionable insights.
• Experience with content creation and optimization and SEO best practices for marketplaces.
• Understanding of marketplace economics including fees, commissions, advertising costs, fulfillment costs, and contribution margin analysis.
• Detail-oriented, highly organized, and process-driven with strong project management skills and ability to manage multiple priorities in a fast-paced, high-growth environment.
• Self-starter with entrepreneurial mindset, bias for action, and passion for testing, learning, and continuous improvement.