eCommerce Operations Leadership Role

Drive eCommerce success as an Associate Vice President in Operations. Oversee Online Order execution, Ship-to-Home initiatives, and fulfillment strategies that enhance customer experience and operational efficiency.

This leadership position demands deep experience in eCommerce and digital operations. You will spearhead cross-functional alignment across Store Operations, IT, and external partners, ensuring operational readiness and stability. The role also focuses on evolving operating models, managing vendor performance, and leading issue resolution for digital releases.

Key Responsibilities

• Lead Online Order execution and Ship-to-Home processes
• Establish operating models and governance for growth
• Align cross-functional teams within the organization
• Oversee vendor onboarding and compliance for assortments
• Manage operational incident resolution and escalation

Requirements

• Extensive leadership experience in eCommerce or Digital Operations
• Proven ability to handle large, complex teams
• Strong knowledge in eCommerce fulfillment and vendor ecosystems
• Excellent executive communication skills
• Competence in change leadership and continuous improvement

Shape the future of eCommerce operations by enhancing fulfillment processes and fostering a high-performance culture centered on customer outcomes.

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