Director of Enterprise Transformation

Join Sedgwick and be part of something truly impactful! Our over 33,000 colleagues work diligently every day to support individuals around the globe facing unexpected challenges. We invite you to grow your career with us, experience our supportive culture, and enjoy a healthy work-life balance. Here, your potential is limitless.

Recognized by Newsweek as one of America's Greatest Workplaces, and certified as a Great Place to Work®, along with being listed among Fortune's Best Workplaces in Financial Services & Insurance, Sedgwick is a place where you can thrive.

Position: Director of Enterprise Transformation

PRIMARY PURPOSE OF THE ROLE: The Director of Enterprise Transformation will lead comprehensive transformation programs that span the entire organization or specific business units. This role shapes strategy and ensures alignment across functions while driving impactful outcomes related to growth, efficiency, and customer experience through innovative AI-enabled operating models.

ESSENTIAL RESPONSIBILITIES MAY INCLUDE

• Lead enterprise-wide transformation programs that align with strategic goals.
• Develop and shape transformation strategies that turn organizational priorities into actionable roadmaps.
• Champion large-scale AI-enabled process redesign and technology initiatives.
• Collaborate with VPs and executive leaders to align on objectives, resources, and results.
• Establish governance frameworks, success metrics, and benefit realization for enterprise initiatives.
• Promote a culture of data-driven decision-making and a commitment to continuous improvement.
• Ensure successful transformation outcomes are integrated into everyday operations.
• Act as a trusted advisor with strong executive presence and strategic insight.

SUPERVISORY RESPONSIBILITIES

• Provide guidance, support, and motivation to team members to achieve their highest potential.
• Administer company policies and comply with staffing standards and training guidelines.
• Oversee the hiring process and develop performance plans for colleagues; conduct performance evaluations.

QUALIFICATIONS

A Master’s degree from an accredited institution is preferred. Relevant certifications in business transformation or AI are advantageous.

A minimum of ten (10+) years of experience leading large-scale business transformation initiatives or an equivalent combination of education and experience is required.

WORK ENVIRONMENT

We consider reasonable accommodations when applicable. This position requires:

• Mental: Strong conceptual thinking abilities; sound judgment, troubleshooting skills, problem-solving, analytical expertise, and discretion; capacity to manage work-related stress; multitasking capabilities; and ability to meet deadlines.
• Physical: Proficient keyboard skills, travel as needed.
• Auditory/Visual: Good hearing, vision, and communication abilities.

The duties listed are meant to describe the general nature of the role; they are not exhaustive and can be modified as necessary.

Sedgwick is committed to fostering an inclusive environment and is an Equal Opportunity Employer and a Drug-Free Workplace. If you're intrigued by this role but feel your experience may not meet every requirement, we encourage you to apply anyway! You may possess a unique combination of skills and experiences that could make you a great fit for this or other positions.

As the world’s leading risk and claims administration partner, Sedgwick supports clients in navigating unexpected events. Our expertise, combined with cutting-edge AI-enabled technology, sets the standard for solutions in claims management, benefits administration, and product recall. With a global presence of over 33,000 colleagues and 10,000 clients in 80 countries, we provide unmatched insights and empathetic solutions for an increasingly complex risk landscape.