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Consultant - Business Transformation

PRIMARY PURPOSE

Drive strategic transformation initiatives that shape Sedgwick’s future operating model. Own scoped workstreams from design and analysis through iterative build and adoption, with a focus on AI-enabled solutions, digital process redesign, and enterprise value creation. Collaborate with Business, AI, IT, and Data teams to evaluate options, architect solutions, and deliver measurable impact on customer experience and EBITDA growth.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Transformation Design & Analysis

Lead strategic assessments of current-state processes and design future-state operating models aligned to growth and efficiency goals.
Conduct AI discovery and feasibility analysis; identify automation opportunities and quantify business impact.

Solution Evaluation

Drive build vs. buy analysis; prepare business cases and vendor scorecards with clear ROI and EBITDA implications.
Coordinate RFI/RFP process; support contract negotiations and SLAs.

Technical Discovery & Solutioning

Facilitate discovery workshops with Business, AI, IT, and Data teams to confirm architecture, integration points, and data readiness.
Document technical requirements and dependencies for implementation.

Product Management & Agile Delivery

Translate business requirements into tiered work structures; contribute to roadmap development and feature prioritization.
Manage agile delivery: backlog prioritization, sprint planning, and UAT coordination.

Change Management & Adoption

Execute change strategy: stakeholder engagement, training plans, and communication cadence.
Monitor adoption metrics and adjust interventions to ensure sustained impact.

Governance & Reporting

Prepare executive-ready updates: dashboards, risk logs, and benefit realization tracking.
Ensure compliance with data governance and security standards.

ADDITIONAL FUNCTIONS

Perform other duties as assigned.
Travel as required (up to 25%).

SUPERVISORY RESPONSIBILITIES

Lead small cross-functional teams; mentor Analysts/Analyst Sr. No direct reports.

QUALIFICATIONS

Education: Bachelor’s or advanced degree preferred.
Experience:
3–5 years in consulting or enterprise transformation roles (Bain AC/SAC or similar experience ideal).
Exposure to strategic design, AI/automation solutioning, product management, and agile delivery.

SKILLS & KNOWLEDGE

Strong analytical and problem-solving skills; ability to structure complex decisions.
Familiarity with AI/automation feasibility and risks; able to document requirements for engineering handoff.
Excellent communication; executive-ready deliverables; stakeholder management at Director/VP level.
Comfortable navigating ambiguity and driving clarity in cross-functional settings.

WORK ENVIRONMENT

Mental: Analytical, organized, deadline-oriented, able to manage multiple priorities.
Physical: Remote position; travel as required.
Auditory/Visual: Hearing, vision, talking.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

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Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

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Consultant - Business Transformation