Ecommerce Manager

Manager, Ecommerce & Marketplaces

About the Opportunity

Gibson Homewares is one of the most influential home and kitchen companies in the country - selling some of the most recognized names in kitchenware. We're looking for a hands‑on ecommerce operator who thrives at the intersection of digital strategy, supply chain coordination, and brand growth.

You’ll help drive digital sales across a powerful portfolio of nationally recognized brands including Calphalon, Martha Stewart, Sur La Table, Gibson Home, Gibson Elite, Oster, Crock‑Pot, Babish, Bloomhouse, Peanuts, and more.

Responsibilities

• Amazon Vendor Central operations end-to-end - PO confirmations, shortage disputes, chargeback management, Andon cord resolution, shipment windows, and direct Amazon communication.
• Cross‑functional bridge - translate Vendor Central issues into clear action plans for Supply Chain, Order Management, Purchasing, Logistics, and Finance teams.
• Listing & brand store excellence - own SEO, PDP quality, A+ content, and brand store optimization to maximize conversion across marketplaces.
• Amazon Advertising - manage and scale campaigns across Amazon Ads.
• New account & channel expansion - support the launch of Amazon International accounts and new dropship partnerships.
• Creative & content partnership - work closely with Creative and Marketing to ensure PDPs and advertising assets support conversion goals.
• Process improvement - identify and implement operational improvements that reduce chargebacks, shortages, and Andon cord incidents over time.
• Emerging channel support - contribute to strategic growth on TikTok Shop and other high‑growth digital channels.

Requirements

• 2+ years of direct ecommerce marketplace experience
• Amazon Vendor Central fluency - you’ve managed POs, disputes, chargebacks, shortages firsthand
• Amazon Advertising proficiency - hands‑on experience with Ads Console
• CPG background - you understand the operational complexity of managing multi‑SKU product lines at Amazon scale
• Detail‑oriented and highly organized - you thrive in fast‑paced, operationally complex environments
• Strong communicator - comfortable working cross‑functionally and escalating issues clearly
• Los Angeles‑based or willing to relocate - this is a full‑time, on‑site role Monday through Friday
• Bachelor’s degree

Nice to Have

• Amazon Vendor Central or international accounts experience
• TikTok Shop or emerging marketplace experience